Job description
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We are looking for a Qualitative Researcher (Mid level) to join our growing research team at Capital.com.
In this role, you’ll help us make creative decisions by turning customer voice into clear, actionable guidance. You’ll own end-to-end qualitative studies (with occasional quantitative elements), supporting projects such as advertising and campaign pre-tests, and bespoke exploratory research across markets.
Responsabilities
- Partner with stakeholders (Creative, Content, Marketing, Product & Sales) to scope questions, finalise brief and agree on decisions the research will inform.
- Design & run qual studies end-to-end: In-depth interview (IDIs), Focus group discussion (FGDs) (in person/remote), workshops & other methodologies.
- Draft all core materials: recruitment screeners, discussion guides, and debrief reports.
- Conducting research across segments and markets: Should be comfortable conducting research projects globally and independently manage multiple projects and deadlines.
- Analyse & synthesise messy qual data into sharp, evidence-backed stories; translate learning into actionable insights.
- Own pre-launch creative testing (copy, concepts, claims) and spearhead other custom qual studies end-to-end. A functional mentor would provide necessary guidance wherever needed.
- Present the findings & provide actional feedback clearly to the stakeholders.
- Collaborate on mixed-methods when needed (basic surveys/analysis) and connect qual insights to quant data.
- Managing external vendors/research partners & ensuring timelines and quality standards are met.
Requirements
- 3+ years hands-on customer research experience, with a strong qual core (IDIs, FGDs, workshops etc.).
- Proven ability to draft all research materials (screeners, guides, reports) and run end-to-end projects independently.
- Is able to define clear research objectives, audiences, methods, and deliverables
- Proven ability to handle multiple stakeholders
- Strong interest in understanding people’s motivations, and behaviours.
- Excellent communication & storytelling: turning raw verbatim into crisp narratives and actionable insights.
- Able to connect with participants and interpret subtle behavioral or attitudinal cues.
- Comfortable exploring new methodologies, digital tools, and trends (e.g. AI) to enhance research quality.
- Comfortable working independently and collaboratively in a dynamic and fast changing environment.
Nice to have
- Mixed-methods capability (questionnaire design & simple survey analysis).
- Some experience in analysing ads/campaigns (pre-test & post) and providing inputs to creative & content teams.
- Multi-market research exposure & can speak other languages like German & Arabic.
- Have prior experience working with a trading platform or banks
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request [email protected]. You may report a violation referred to in the Procedure under the terms specified therein.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
