Job description
APPLY HERE TO JOIN THE CENNOX FAMILY!
ASSOCIATE VP OF FIELD SERVICE DELIVERY NEEDED!
Position Summary:
Cennox is looking for an Associate Vice President of Field Service Delivery to join our team as a senior leader responsible for leading and managing all aspects of our field service delivery team in the Western US. The role will report directly to the VP of Field Service Delivery and will oversee the teams that provide onsite support. The Associate Vice President of Field Service Delivery ensures efficient service delivery, manages budgets, improves customer satisfaction and implements best practices. This role will involve collaborating with executives, associates and various stakeholders to align field operations with overall business objectives.
WHAT YOU’LL DO:
Strategic Leadership: Developing and implementing field service strategies to improve quality, efficiency and customer satisfaction.
Operational Management: Overseeing daily field service delivery operations, including scheduling, resource allocation, and performance management.
Budget Management: Managing and optimizing budgets for field service delivery, ensuring cost effectiveness and financial target are met.
Customer Satisfaction: Ensuring high levels of customer satisfaction through effective service delivery, timely issue resolution and proactive customer communication.
Team Leadership: Leading and developing a team of regional managers and field service professional by fostering a culture of teamwork and continuous improvement.
Process Improvement: Identifying and implementing process improvements to enhance efficiency, reduce costs and improve service quality.
Risk Management: Developing and implementing risk management strategies and contingency plans for field service delivery.
WHAT YOU’LL BRING:
5+ years of experience in managing field service delivery and customer management, with a proven track record of improvement in budget, customer satisfaction and key performance indicators
Experienced P&L management with revenue that exceeds $50M annually
Strong analytics and problem-solving skills to identify root causes and develop effective solutions
Proven results in data driven management that focuses on KPIs and customer satisfaction improvement
Excellent written and verbal communication skills to effectively communicate with all levels of the organization
Bachelor’s degree level of education or significant leadership experience in reactive field service delivery to Banking and Retail customers
PHYSICAL REQUIREMENTS:
Vision correctable to 20/ 20
Finger dexterity for keyboarding and computer usage
Ability to sit and stay focused for long periods of time
Ability to lift up to 50 lbs.
Cennox is an Equal Opportunity Employer.
We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.
Notice on Use of AI in Hiring
As part of our commitment to fair and efficient hiring practices, Cennox uses JazzHR’s TalentFit AI tool to assist in evaluating candidate applications. This technology helps us match applicants to job requirements based on qualifications and experience. All hiring decisions are ultimately made by our human recruiting team. If you have questions or concerns about this process, please let us know during your application.
E-Verify
Cennox participates in the E-Verify program to confirm the identity and employment eligibility of all new employees. For more information, please visit www.e-verify.gov.
