Technical Account Manager Architect

Job description

About ClickHouse

Established in 2009, ClickHouse leads the industry with its open-source column-oriented database system, driven by the vision of becoming the fastest OLAP database globally. The company empowers users to generate real-time analytical reports through SQL queries, emphasizing speed in managing escalating data volumes. Enterprises globally, including Lyft, Sony, IBM, GitLab, Twilio, HubSpot, and many more, rely on ClickHouse Cloud. It is available through open-source or on AWS, GCP, Azure, and Alibaba.

NOTE: This person can be remote in The Netherlands, United Kingdom, or Germany but must be open to regional travel as required for onsite customer visits.

The Technical Account Manager (“TAM”) Architect role will be a member of our Support Services team and Support group, planned to be reporting into our regional Support Engineering Managers. This new role will perform functions that our existing team already provides in part: ongoing TAM, Consultative, and Support functions working with a set of customers providing Consultative Support, Escalation insights, and oversight. TAM Architects will also be assisting with Support Cases for enterprise customers in an L3 role (Support Level 3 = Escalated cases).

A TAM Architect will be successful in the role if they provide the following aptitude and approach:

• Highly technical with a focus on providing useful solutions to our users, customers, and prospects
• Great communicator with team members and customers
• Consulting, support, and project management skills and background
• 50% of the work will be case-initiated consultative support of strategic users/customers/prospects
• 50% of the work will be TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership)
• Some onsite regional travel will be required, estimated currently at up to 35% of the time

What you will do:

• Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs
• Provide architectural, technical, and migration guidance and assistance
• Lead projects, escalations, and meetings to enable ongoing user/customer success
• Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
• Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans
• Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
• Assist with hiring and mentoring new team members
• Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs

What you bring along:

• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
• 5+ years of relevant industry experience in implementing, operating, and/or supporting  operating scalable, fault-tolerant, distributed database management systems (“DBMS”)
• Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
• Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.
• Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2).
• Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams
• A mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet
• Self-driven, curious, and eager to continuously learn and grow

Compensation

For roles based in the United States, the typical starting salary range for this position is listed above. In certain locations, such as Los Angeles, CA, the San Francisco Bay Area, CA, the Seattle, WA, Area, and the New York City Metro Area, a premium market range may apply, as listed.

These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments.

An individual’s placement within the range will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization.

If you have any questions or comments about compensation as a candidate, please get in touch with us at [email protected].

Perks

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries.
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US, generous entitlement in other countries.
• A $500 Home office setup if you’re a remote employee.
• Global Gatherings– We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

Culture - We All Shape It

As part of our first 500 employees, you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture?  Learn more about our values here.  Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse.

Equal Opportunity & Privacy

ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please see here for our Privacy Statement.