Job description
Great Place to Work Certified™
Best Workplaces™ in British Columbia 2025
Best Workplaces™ in Retail & Hospitality 2025
Senior Digital and E-Commerce Specialist
Reports to: E-Commerce Marketing Manager
Location: Vancouver, BC
Annual Salary: $75,000.00 - $80,000.00
We are looking for a highly organized, detail-oriented Senior Digital and E-Commerce Specialist to lead the day-to-day operational execution of our delivery and Click & Collect channels across Canada and the USA. This role ensures our digital platforms run smoothly, bakeries are supported, and customers receive a consistent, seamless experience.
This is a critical role to support operational excellence, issue triage, ensure accuracy in merchandising, manage delivery platform, and report performance.
Key responsibilities include:
Digital Operations & Triage Management
- Lead triage for Shopify and delivery platform issues, outages, and visibility problems
- Coordinate resolutions with IT, vendors, and Digital Product Specialist
- Manage daily operational checklists and documentation
- Communicate platform impacts or outages to Retail Operations and bakeries
Delivery platform Operations (Uber, DoorDash, Skip, Instacart)
- Own bakery onboarding and ensure accurate menu setup and visibility
- Assist in resolving platform discrepancies
- Execute delivery promotions, sponsored listings, and platform marketing tasks
- Support business review inputs and performance insights
Shopify and Click & Collect Operations
- Lead operational roll out of Click & Collect projects
- Support Click & Collect readiness and QA site functionality
- Partner with the Digital Product Specialist on testing and technical validation
Digital Merchandising
- Support evergreen merchandising for Canada and USA
- Maintain collection updates, product sequencing, and seasonal shifts
- Ensure alignment of product data across web, Click & Collect, and delivery
Network Support Coordination
- Resolve digital customer issues quickly and accurately
- Liaise between IT, Marketing, bakeries, and support teams
- Report on recuring customer support trends and platform issues
- Triage franchisee support queries
KPI Reporting
- Deliver weekly e-commerce and delivery KPI reporting
- Support business review packages with operational insights
- Track recurring operational issues and impacts
Other projects and duties as assigned
What You Bring to the Table:
- Diploma or Degree in Business, Digital Marketing, Operations, or related fields
- Minimum 3+ years experience in ecommerce operations, digital operations, or retail operations.
- Experience working with Shopify or similar e-commerce/CMS system required
- Experience with delivery platforms or aggregators (Uber, DoorDash, Skip, Instacart, Deliverect) required
- Experience with issue triage, BAU management, and platform troubleshooting required
- Strong background in KPI tracking, performance reporting, and operational rollouts
- Ability to work cross-functionally with Retail Operations, IT, and external vendors
- Understanding of franchise environment an asset
- Data-driven mindset with KPI and reporting literacy
- High attention to detail with strong follow-through
- Excellent organizational, prioritization, and operational execution abilities
- Strong verbal and written communication and relationship building skills
What’s in it for You
Not only do we have fresh COBS Bread product delivered daily to our Vancouver Support Office, we offer some pretty sweet perks too!
- A flexible work arrangement
- Competitive salary and vacation plan
- A great Extended Health & Dental Benefit, Group RRSP Matching, and Flexible Spending Account
- Paid sick, mental health, and personal leave days
- Paid day for community service or volunteer opportunity
- An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
- Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
- High level of autonomy and responsibility
- Complimentary self-serve kitchen of fresh produce, deli meats and of course, COBS Bread and treats!
We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted.
We are an equal opportunity employer and value diversity at our company.
About COBS Bread
With over 160 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada. Any unsold items are donated daily to various local charities and food banks. The company’s success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.
COBS Bread is part of Bakers Delight – Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week.
Accessibility
Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.
