Job description
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (Your Why)
Our Customer Centric Managed Services team provides a wide range of technology services to our clients. We are seeking an experienced and detail-oriented ITAM Analyst to ensure we deliver value to customers and stakeholders through high-quality IT Asset Management practices. This role is pivotal in supporting the optimisation of the purchase, deployment, utilisation, replacement and disposal of technology assets for Datacom customers.
You will play a key role in maintaining accurate asset data, ensuring compliance with ITIL best practices, and supporting hardware lifecycle management processes that directly impact service quality.
Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we know the benefits of flexibility and remote working for work-life balance. You and your team can choose the balance that works best!
Due to customer requirements, Australian Citizenship and eligibility for a Federal Government Security Clearance is essential for this role.
What You’ll Do
At the moment, as an ITAM Analyst you will be focused on:
- Administering and maintaining IT Asset Management activities on a daily basis.
- Ensuring compliance with Datacom and customer asset management policies, procedures, and governance frameworks.
- Working with delivery teams, customers, and process participants to adhere to ITAM processes in line with customer requirements and ITIL best practices.
- Assist with managing the data integrity of the Configuration Management System (CMDB/AMDB).
- Maintaining accurate asset information to support the delivery of IT services.
- Coordinating logistics for the hardware lifecycle — collection, deployment, replacement, return, and disposal.
- Assist with documenting, reviewing, and updating ITAM policies and processes.
- Supporting and assist with audit activities to ensure accuracy of asset records.
- Acting as a trusted advisor to customers on asset management best practice and process improvement opportunities.
- Managing hardware requests end-to-end, identifying and eliminating process gaps.
- Assist with managing the asset throughout its lifecycle
- Collaborating with procurement and stakeholders to fulfil business requests.
- Monitoring compliance with SLAs, KPIs, and generating asset health reports.
- Escalating risks related to asset management services and ensuring they are appropriately tracked and reported.
We are agile and adapt to changing customer, technology, and business needs — the role may evolve to meet those requirements.
What You’ll Bring
Required experience:
- Strong end-user compute and IT asset lifecycle experience.
- Understanding of end-to-end hardware request, deployment, and disposal processes.
- Customer-focused mindset and commitment to delivering value.
- Knowledge of ITIL and process operating frameworks.
- Strong documentation skills — able to create and maintain policies and procedures.
- Experience supporting continuous service improvement initiatives.
- Hardware audit and asset reconciliation experience.
- Ability to analyse large datasets using Excel or other database tools.
- Exceptional stakeholder management and process improvement skills.
Nice to have:
- Self-managed professional able to work autonomously and collaborate effectively.
- Strong analytical skills and ability to interpret detailed reporting.
- Confident communication and presentation abilities across technical and senior leadership levels.
Why Join Us Here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We’ve maintained a dynamic, agile, small business feel despite our scale — fuelled by the energy and passion of our people.
We care about our people and offer benefits such as social events, chill-out spaces, remote working, flexi-hours, and professional development opportunities. You’ll be supported to learn, grow your career, and bring your authentic self to work.
We operate at the forefront of technology, solving enterprise-scale challenges and delivering innovation for our largest customers. You’ll have endless opportunities to explore new challenges and contribute to meaningful projects.
We strive to make Datacom an inclusive and welcoming workplace where people feel supported, valued, and able to have fun at work.
