Job description
Diabolocom empowers organizations worldwide to build brand loyalty and drive sales growth through our innovative cloud-based solutions for contact centers. Our dedicated AI team is at the forefront of developing AI solutions specifically designed for customer relations. These include features like transcription, call summary and tagging, sentiment analysis, quality monitoring, and voicebot technologies.
Easily integrated via our APIs, these AI services optimize customer satisfaction and operational costs while being proprietary, sovereign, and scalable. With offices across Europe, the USA, Brazil, and the UAE, Diabolocom proudly serves over 350 clients with agents operating from more than 60 countries.
About the Role:
At Diabolocom, we believe the only way to get things done is to drive the company with a strong Product-centric approach, by engaging all stakeholders in shaping the vision and ensuring collaboration across teams to bring it to life.
Guided by our Product philosophy, the AI product team collaborates with customers, marketing, sales, and user support to understand and anticipate market needs:
- Providing solutions that directly address real-world challenges and practical use cases (pragmatism).
- Aligning solutions with business objectives by prioritizing the needs of frontline teams and end-users.
- Ease of use (ergonomics and user experience).
- Openness to seamless integration with third-party tools and systems through robust APIs, enabling flexible and scalable solutions.
As an AI Product Owner, you will join the AI team and you will work in collaboration with Rémi, our Head of AI Products, alongside 3 other product managers and our AI Tech team.
💪 Your Missions:
- You will translate feature requests, business strategy, and market opportunities into product priorities.
- You will participate in the definition of product strategy and roadmap to deliver value iteratively in collaboration with our Head of AI Products.
- You will write highly customer-focused specifications and user stories.
- You will create, maintain and prioritize the backlog for AI product items and the scope of sprints/releases with our agile cross-functional development teams.
- You will assist our development teams throughout sprints and manage testing activities with our QA engineers.
- You will create and maintain user documentation (offline and online, with a focus on online contextual help).
- You will collaborate with cross-functional teams (marketing, sales, support, engineering, and AI) to ensure alignment and successful product delivery.
- Because sharing is caring, we expect you to share your knowledge with your team!
- You will be accountable for the entire lifecycle of the product, from specifications to production.
🔍 You demonstrate the following skills:
- Engineering school degree or Business school degree with tech background 3+ years’ Product Ownership/Product Management experience.
- An understanding of AI technologies and how they work and the drive to use them to bring ROI to our customers.
- A genuine interest in Data/Telecom/Innovative solutions in modern consumer technologies.
- A strong sense of User Experience and ergonomics.
- Organizational and leadership abilities.
- Curiosity and autonomy.
- Excellent oral and written communication skills in English (speaking some French is a plus).
- Experience working with lean/agile methodologies and tools.
- Experience in product-driven data analysis.
Wait a second! Life’s a two-way road!
First, here are some of the things our team members enjoy, including:
- Working in autonomy and being responsible in the implementation of the roadmap.
- Being in interaction with all of our different teams (developers, QA, Sales team, Support team, Project team).
- Being part of a nice team where everyone has a voice can have an impact.
🌟 Also, here is another list of what you’ll enjoy at Diabolocom:
- You’ll have the chance to work in a multicultural environment with colleagues coming from 5 different countries and 10 different nationalities 🇨🇵 🇩🇪 🇪🇦 🇮🇹 🇬🇧
- This position is opened to remote work as most of the AI Team is remote.
- Our offices are based right in the heart of Paris, 100 meters from the Opera Garnier, and we are frequently gathering there.
- Team building events : Ibiza, Porquerolles and Corsica, Marrakech, Djerba… what’s next? 😎
- Be part of a company at a key moment of its growth, with lots of opportunities 🚀
- You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organization.
Does this opportunity appeal to you? Let’s talk!
We are curious people and can’t wait to meet you!
👉 Recruitment process:
- Interview with a Talent Acquisition Manager
- Interview with Rémi, Head of AI Products
- Case Study
- Interview with Bastien our Head Of AI Production
- Fit interview with the team (to meet your future colleagues :))
At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion, disability, age.
