Job description
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.
Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.
We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.
Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.
About the Role:
As a Senior Product Designer, you’ll work closely with our Head of Design, our Lead Product Designer and the wider Design and Product teams. Your main mission: bring strategic oversight and UX depth to our product development. You’ll help validate and guide major product initiatives, while contributing to the evolution of our design practices.
Your main responsibilities will include:
- Deep understanding of user needs, analytics, and market trends through workshops, research, and data analysis.
- Designing and validating wireframes, mockups, and user flows in Figma, in collaboration with Product Owners and Developers.
- Co-managing our UI kit and Design System (Figma tokens, atomic components, layouts, visual assets) with our design team.
- Bringing a UX-focused mindset to all stages of product ideation, ensuring usability and user impact are always top of mind.
- Mentoring the Product designer with Design reviews.
What we are looking for:
- 5+ years of experience as a Product Designer, ideally on SaaS products.
- A strong grasp of UX best practices, combined with a solid understanding of UI craft.
- Proficiency in Figma and autonomy in managing components, flows, and collaborative design.
- Strong communication and organizational skills, with a proactive mindset and sense of ownership.
- Curiosity and an analytical approach to user needs, always looking for ways to improve the product experience.
- A collaborative spirit: you love sharing ideas, challenging assumptions, and learning from others.
What you will find at Diabolocom:
- A 100% collaborative work environment with daily discussions about Design and Tech trends.
- Partial remote work (2-3 days per week).
- Regular internal events (team building, team lunches, end-of-year parties… and even a trip!)
- A Design department under development, offering real opportunities for growth in visual communication.
In conclusion, we are looking for someone with a team spirit and a touch of creativity, who adapts easily and is always eager to learn!
Recruitment Process:
- Interview with a Talent Acquisition Manager
- Video interview with Sophie, Head of Design and/or Sofian, Lead Product Designer
- Graphic exercise to complete at home, submit, and get approved
- In-person presentation of the exercise and meeting with the rest of the Design team.
At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.
