Job description
At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We’re looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us achieve that goal. We are a global company with offices in London, New York, and people across the world.
Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.
Responsibilities
Conduct product demonstrations focused on value that showcase DG as the premier AI solution for e-commerce brands
Develop and maintain expertise in feature functionality and practical application of all our product offerings
Help companies to understand and evaluate the technical capabilities of our products and ensuring technical alignment
Understand and interpret prospective customer requirements, delivering customised product demonstrations to match customer needs
Design, validate and document technical solutions to share with prospective customers
Collect and analyse feedback from prospective customers to influence roadmap, collaborating with engineering, and product management teams to meet our prospects’ business challenges and align with our internal business objectives
Supporting our implementation team with the technical work required for pilots
Helping with training and onboarding new customers
Training and supporting partners
2+ years of experience as a SaaS Sales Engineer/Solutions Consultant, preferably within the e-commerce space
Proven experience in assisting Account Executives by demonstrating critical thinking, offering proactive recommendations, and displaying the confidence necessary to successfully close deals.
A self-starter able to work independently and within a team
Passionate about technology and how it can be used to drive business impact
Willing to contribute to an amazing work culture and environment
Comfortable with the rapid, unpredictable nature of a tech start-up
Uses initiative when challenged
Experience working with APIs
Ambitious and Motivated
Hybrid Role
Competitive Salary
Generous Vacation Policy (20 Days)
Monthly Fitness Stipend
Medical, Dental, and Vision Health Insurance for US-based Employees
401k for US-based Employees
