Job description
Are you an outgoing and friendly individual with a passion for technology? Do you thrive in a close-knit, collaborative team environment? This Massachusetts-based MSP is seeking a Level 1 Helpdesk/Client Experience Concierge to serve as a primary point of contact for a diverse range of clients, assisting them with various technology applications. This hybrid position is based in Mansfield, MA.
We’ll Provide:
- Robust benefits package including PTO, 401K, profit sharing, phone expense, tuition reimbursement, and travel reimbursement
- Salary range of $50,000-$55,000
- Hybrid work split between client sites, in the office, and occasional remote work
- Support/mentorship from supervisors and other team members
- Opportunities for continued growth and learning
What You’ll Do:
- Keep end users productive and secure by handling day-to-day support, and being a visible, friendly IT presence at key clients
- Master the common technology applications used by our customers
- Show customers areas where they can turn technology from an expense to a value and from a headache to a solution
- Resolve Level 1 technical support tickets
- Travel to client sites as needed (an average of 2 times per week)
- Perform daily phone and zoom calls
- Create training videos
- Create and maintain documentation
Skills You’ll Need:
- Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
- Ability to stay calm and professional with non-technical and sometimes frustrated users
- 2+ years in an MSP or similar multi-client IT environment
- Valid license and reliable transportation - Travel is throughout Central Massachusetts and Southern Rhode Island 2 times per week
- Experience providing white glove end-user technical support
- Proficient with Microsoft 365
- Ability to pass a background check
Nice to Have:
- Experience with Autotask, Datto RMM, IT Glue, M365, Intermedia, Watchguard, Keeper Security, Breach Secure Now, Bigger Brains
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/link/index/JB-MD6MGBQA9?u=1110981
