Job description
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.
WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.
Our people are the key to our success. We’re committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
Why we’re hiring:
We’re seeking a visionary and hands-on AI Agent Developer expert to drive the global adoption, creation, and behavioural integration of GenAI-powered agents across our end-to-end marketing platform. As we digitally transform our creative, media, and production workflows, this role is central to enabling our 150,000-strong global workforce to design, manage, and scale role-based, intelligent agents that support project-based delivery, automation, and performance at scale.
This is a unique hybrid role—straddling business, technical, and enablement domains—focused on empowering teams through agent creation, workflow orchestration, and defining a new way of working. You will lead coaching efforts, guide strategy for agent lifecycle management, and embed agent literacy and proficiency as core capabilities in our future operating model.
What you’ll be doing:
- Agent Creation & Builder Coaching
- Act as lead coach and strategic partner for teams building LLM-based agents and multi-agent workflows tailored to project execution across creative, media, and production marketing domains.
- Coach and support non-technical users (and technical teams) in using low-code, no-code, or prompt-based agent creation tools, ensuring confidence and autonomy in scaling solutions.
- Define reusable agent templates and modular agent components aligned with core project archetypes and business processes.
- Foster a global community of agent builders, enabling peer learning and crowdsourced innovation.
- Break complex workflows into discrete Agent solutions to allow Agent team composability and reuse, own the strategy to maximise re-use between agent developers
- Agent Lifecycle Strategy & Enablement
- Own and evolve agents through the Agent Management Lifecycle, from use-case discovery, data preparation, build and training, to monitoring, feedback integration, and retirement.
- Design a role-based agent strategy to ensure agents are contextual, purpose-driven, and integrated into end-to-end project delivery workflows.
- Embed in-platform learning moments, tooltips, and feedback loops to guide users as they create and iterate on agents.
- Behavioural Change & AI Adoption
- Drive behavioural change by embedding agent usage in daily workflows, shifting mindsets from manual execution to automated orchestration.
- Lead initiatives to reduce friction and increase time-to-proficiency through interactive learning, agent training guides, and micro-learning modules.
- Integrate AI literacy into onboarding and enablement programs, building long-term capability and confidence in agent-led ways of working.
- Strategy, Monitoring & Value Creation
- Define and track KPIs for agent impact, user adoption, and automation success—ensuring alignment with business and transformation goals.
- Build systems to monitor agent usage, effectiveness, and optimization opportunities across global teams.
- Develop and maintain a recommendation engine to suggest relevant agents and workflows based on context, behaviour, and project type.
- Surface opportunities for new agents to solve unmet needs and drive business efficiency and project agility.
What you’ll need:
- Fluent in GenAI and LLM technologies, including experience with OpenAI, Claude, ChatGPT, or similar platforms.
- Deep understanding of multi-agent systems, orchestration tools (e.g., LangChain, AutoGen, CrewAI), and prompt chaining.
- Expertise in data preparation, cleansing, and fine-tuning to train effective and context-aware agents.
- Experience coaching cross-functional teams—technical and non-technical—in the creation and adoption of AI/automation tools.
- Track record of enabling AI-driven automation in large-scale, complex environments, ideally within marketing or creative services.
- Strong knowledge of change enablement, behavior design, or training delivery within a transformation context.
- Comfortable working with business teams, translating into agent delivery and iterating with internal and client teams to deliver agents that solve real challenges
- Preferred Qualifications:
- 7–10+ years in AI enablement, transformation, or product leadership roles with a focus on applied AI in enterprise settings.
- Experience designing or leading agent frameworks or governance models across global teams.
- Familiarity with enterprise tools like Microsoft Copilot, Workday, Adobe GenStudio, or other AI-embedded platforms.
- Understanding of creative/media/production workflows and the pain points automation can solve.
- Personal Attributes:
- People-centric and naturally empathetic, with a passion for enabling others through technology.
- A great communicator able to simplify complex AI concepts and inspire confidence in non-technical users.
- Comfortable with ambiguity and rapidly evolving technologies.
- Highly organized, with the ability to coordinate global enablement programs across multiple time zones and stakeholders.
- Entrepreneurial and value-led, with a bias for action and continuous improvement.
Who you are:
You’re open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You’re optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You’re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we’ll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Onsite
We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
