Job description

We are seeking a highly analytical, strategic, and creative Senior Product Marketing Manager to help drive messaging, positioning, and go-to-market strategy/execution for Included Health’s Care Clinic — including virtual Primary Care, Urgent Care, Behavioral Health, and Specialty Care. This individual will play a critical role in shaping our value story, sharpening our understanding of the competitive landscape and buyer needs, and partnering cross-functionally to improve win rates, inform our product roadmap and business strategy, commercialize new products, and expand into new markets.

You will work closely with the General Management, Sales, Client Success, Analytics, Solutions Consulting, Consultant Relations, and Clinical teams to achieve your goals.

The ideal candidate for this role has the ability to:

Inform our GTM strategy – including product positioning, packaging, and pricing – and product roadmap based on your deep understanding of the competitive landscape and client needs across health plan, enterprise, and public sector buyers
Improve new logo and upsell win rates with a differentiated, data-driven value story that you bring to life with a suite of market-facing materials and tools for our GTM team
Launch new products to the market, including partnering with the General Management team to identify and prioritize opportunities, working with Product, Sales, and others to ensure product-market fit, and helping develop a compelling value narrative that resonates with our target buyers
Provide strategic support and tailored assets for high-value, strategic sales and client meetings in partnership with our Sales and Client Success teams
Build pipeline and drive brand awareness in partnership with Growth Marketing and Corporate Communications, leveraging a product-led content strategy to drive results
Communicate product enhancements and innovation, developing messaging and market-facing materials in partnership with Product, GM and GTM Ops
Identify opportunities to better showcase our impact with compelling market-facing statistics, easy-to-use GTM analytical tools, pursuit of external validation, and more
Deliver results in complex, cross-functional projects through clear communication, effective prioritization, strategic thinking, and collaboration across teams
Maintain product and service-line documentation for our care delivery products

Responsibilities: Market Research & Competitive Positioning:

Monitor the market and conduct comprehensive market research to identify trends and ensure a deep understanding of our buyers
Conduct thorough competitive intelligence gathering and analysis, including documenting details on feature sets and pricing to develop clear competitive positioning and messaging that differentiates our offerings
Collect, synthesize and share meaningful insights on the market and our clients, creating a closed-loop feedback cycle between Sales / Client Success and the GM/Product teams

Responsibilities: Sales-focused Messaging, Positioning & Enablers:

Partner with the Senior Manager, Product Marketing to build, maintain, and expand a suite of prospect and customer-facing marketing assets — including pitch decks, one-pagers, member stories, and more — to support new logo sales, upsell opportunities, and renewal conversations
Partner with Analytics to develop scalable reporting processes and templates that tell compelling, data-driven stories highlighting the value of our products and building the case for upsell opportunities
Partner with Growth Marketing and Corporate Communications to identify and develop case studies that reinforce the impact of our products and services through real-world examples
Develop base proposal content and provide proposal support for specific new logo deals
Maintain impact analysis tooling to demonstrate quantifiable value for prospects, with partnership from Solutions Consulting, Analytics, and the General Management team
Partner with Sales, Client Success, and Solutions Consulting to provide strategic support and tailored assets for high-value, strategic sales and client meetings in support of growth goals.
Maintain internal Confluence pages related to assigned products and features

Key skills:

Health Plan Audience Understanding: Deep familiarity with health plan stakeholders and decision-making processes, including knowledge of how medical directors, product leaders, and health plan teams evaluate virtual care offerings.
Research & Strategic Insights: This role requires a proven ability to conduct market research and perform competitive analysis to inform positioning and GTM strategy. This requires going beyond just compiling information — the Senior PMM also needs to shape strategic and tactical recommendations based on the research (e.g., based on what we learn about a competitor, how should we update our talking points / positioning to beat them in head-to-heads? What are the implications to help inform our GM team’s thinking on pricing and packaging? What information should we feed to the Product team to help prioritize our roadmap?)
Storytelling & Asset Creation: This person will need to be able to help shape our product positioning and must be eager to tell the most compelling story that ensures we stand out from the competition and positions us to win, including creating foundational sales collateral and tailoring base messaging and visuals to a particular client audience. This requires 1) strong writing and design skills, 2) a deep understanding of our products/packages and the member/buyer pain points we address, 3) the ability to tell a crisp, client-centric, data-driven story, and 4) experience creating high-quality sales collateral, including presentations, proposals, and other enablement materials with proficiency in either the Google or Microsoft suite of products.
Quantitative Acumen: The role requires someone who can think through the value story of our products to determine the right client insights to showcase via product upsell narratives, client reporting narratives, and case studies. They must have the ability to interpret complex data, extract key insights, and tell a compelling + persuasive story using statistics. This includes working with the Analytics team to shape analyses and bring the results into our base reporting templates and messaging.
Project Management & Organization: This person will need to manage a combination of overlapping longer-term and quick turnaround projects, requiring the ability to effectively prioritize and manage individual tasks as well as cross-functional support.
Relationship Development: This work is highly collaborative, and this person needs to cultivate strong relationships with many internal stakeholders to be able to effectively work cross-functionally to meet the business needs and help our company grow.

Required Qualifications:

7+ years of experience in product marketing or management consulting focused on GTM strategy and execution
1+ years of experience with health plans – either working at a company selling into health plans, or working internally at a health plan
Deep understanding of the challenges faced by health plans and how to connect those challenges to Included Health products and services with a differentiated value story
Exceptional analytical skills with the ability to interpret complex data, extract key insights, and tell a compelling story using statistics.
Demonstrated experience in creating high-quality sales collateral, including presentations, proposals, and other enablement materials.
Highly organized and detail-oriented with a proven track record of delivering results in a fast-paced environment.
Proficient in using the Google and/or Microsoft Suite of products.
Excellent written and verbal communication skills, with the ability to communicate complex ideas clearly and concisely to diverse audiences.
Strong interpersonal skills and a proven ability to build relationships and work effectively cross-functionally with sales, product, and other teams.

Preferred Qualifications:

Bachelor’s degree in Marketing, Business, or a related field; MBA a plus.
Experience selling complex products in the employer benefits space.

Physical/Cognitive Requirements:

Ability to remain seated in a stationary position for prolonged periods.
Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
Ability to interact with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are:

Zone A: $120,050 - $156,070 + equity + benefits

Zone B: $132,055 - $171,677 + equity + benefits

Zone C: $144,060 - $187,284 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health’s commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone’s unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off (“PTO”) and Discretionary Time Off (“DTO”)

12 weeks of 100% Paid Parental leave

Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance

Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

---–

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Senior Product Marketing Manager