Job description
Company Description
Keypath Education – Ranked Best Place to Work in Australia by WRK+ (2021 – 2024)
Keypath Education is a global EdTech company partnering with leading universities to deliver online programs that address real-world social and economic challenges.
Work Flexibly:
At Keypath Education, flexibility is our strength. We put our people first, with a hybrid working arrangement which allows you to work remotely for up to 4 days a week.
Please note that only candidates residing in Malaysia with full working rights will be eligible for consideration.
Job Description
The Admissions Team Lead is accountable for leading a team of Student Advisors to achieve or surpass student enrolment target objectives within designated Keypath Academic Partners.
This role combines leadership with operational accountability to ensure effective enrolment processes and a superior student experience. Their responsibilities include coaching their team, provide relevant training and troubleshooting at-risk issues to support student success.
Additionally, they collaborate with the Senior Manager, Student Operations - Asia to implement new processes, deliver retention outcomes and motivate the team through daily/weekly/monthly initiatives.
People Leadership
- Performance and Development: Coach and develop your team to meet study period targets, by setting clear expectations, providing constructive feedback, and supporting professional growth.
- Employee Relations: Effectively manage low level employee issues. Where appropriate, escalate concerns to your leader and the People team to resolve in a timely manner.
- Training and Development: Facilitate the induction of new starters and support the rollout of training and development within the function.
- Talent Retention: By actively coaching and managing your team through the performance framework you create, nurture, and retain top talent.
- Talent Acquisition: Awareness of and/or involvement in recruitment initiatives to support identifying top talent.
- Foster a Culture of Accountability: Encourage and support a positive, collaborative environment where team members clearly understand their roles and responsibilities, are held accountable for achieving objectives, and consistently align their behavior with Keypath values.
- Be a Change Champion: Advocate, lead, and support the successful implementation of change initiatives that drive engagement and ensure a smooth transition to new strategies.
Performance & Operations
- Sales Management: Drive the team’s day-to-day management to meet and exceed KPIs / targets while maintaining a positive student experience.
- Process Management: Maintain and manage processes and protocols (including SOPs, training materials, etc.)
- Championing the Customer: Proactively gather and routinely share comprehensive insights (student feedback, educational trends, performance metrics) to inform and enhance student-centric operational strategies.
- Continuous Improvement: Support your leaders to solve business challenges by making recommendations to improve performance and the student experience.
Stakeholder Management
- Stakeholder Engagement: Manage internal stakeholder relationships effectively.
- Collaboration: Be a strong collaborator and communicator with Marketing, Account Management and Learning Design functions, to align with goals and processes.
Other duties, as assigned.
Qualifications
Education
Higher education or similar.
Experience
3+ years’ experience in a Team Lead or equivalent role.
Demonstrated coaching and/or leadership experience.
Exposure in driving operational performance.
Proven record of accomplishment in a sales-oriented setting, displaying expertise in sales methodologies and tactics.
Ability to thrive in a dynamic, rapidly evolving work environment.
Strong attention to detail.
Proven ability to use initiative and independent judgment within established guidelines.
Experience within the Education Industry is highly valued.
Exposure to data analysis.
Employs the CRM (Customer Relationship Management) and telephony systems daily to direct Advisor activities.
Highly developed computer literacy, including the Microsoft Office Suite.
Excellent verbal and written communication skills.
Outstanding listening and comprehension skills.
Other Requirements
- Adaptability to accommodate varying shifts across a range of hours.
- Occasional travel may be required.
Additional Information
At Keypath, we put our people first. We’re committed to creating a flexible, inclusive, and supportive work environment where you can thrive. Here’s what you can expect as part of our team:
Benefits and Rewards:
- Hybrid work arrangement
- Competitive compensation package – Base salary plus uncapped individual and team-based incentives
- All necessary equipment for success, including a laptop
- Remote onboarding program to get you up and running
- Access to health and wellbeing programs, including Employee Assistance and Mental Health Days
- Learning and growth opportunities, such as LinkedIn Learning, Career Development Programs, and Learning Labs
- Employee-led initiatives like Culture Club, Team Green, Sustainability, and more
- Company events and activities, both in-office and remote
Why Keypath?
- Global EdTech Leader: Be part of an industry that’s rapidly growing.
- Transform the World: Contribute to global upskilling and reskilling efforts.
- Make an Impact: Help address future economic and social challenges.
Join Keypath and make a difference. We welcome applicants from diverse backgrounds and are committed to offering inclusive support throughout the recruitment process.
