Job description
We are seeking a professional and reliable Virtual Receptionist to provide excellent first-line support to our clients. As a Virtual Receptionist, you will be responsible for handling incoming calls, managing client inquiries, and ensuring seamless communication through cloud-based phone systems. Your role will be vital in delivering a positive and professional impression to every caller while supporting day-to-day administrative tasks.
Responsibilities:
- Answer and manage inbound phone calls using VOIP or cloud-based phone systems (e.g., 3CX, Zoom Phone).
- Greet callers professionally, direct inquiries to the appropriate team member, and take accurate messages when needed.
- Manage scheduling, appointment booking, and calendar coordination for clients.
- Handle email correspondence and respond to general inquiries in a timely and professional manner.
- Update CRM systems with client call notes, inquiries, and follow-ups.
- Perform light administrative tasks to support daily business operations.
- Provide excellent customer service by addressing client concerns with professionalism and empathy.
- Collaborate with internal teams to ensure smooth communication across all channels.
- Maintain confidentiality of sensitive information at all times.
Desirable Skills and Experience
Must-haves:
- 2–3 years of experience as a Virtual Receptionist, Call Center Agent, or similar customer service role.
- Hands-on experience using VOIP or cloud-based phone systems (e.g., 3CX, Zoom Phone).
- Strong written and spoken English communication skills.
- Familiarity with handling calls for clients in the Australian market.
- Excellent organizational and multitasking skills with strong attention to detail.
- Reliable internet connection and a quiet, professional home office setup.
Nice to haves:
- Experience with CRM tools (e.g., HubSpot, Salesforce, Zoho).
- Background in administrative support or appointment setting.
- Strong problem-solving skills and a customer-first mindset.
- Ability to adapt quickly to different client needs and industries.
Perks and Benefits:
- 13th Month pay
- Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave
- Maternity or Paternity leave
- HMO upon regularization
- Life insurance upon regularization
- MediCash for personal and dependents use
- Rice, clothing, laundry, and meal allowance
- Achievement Allowances
- Birthday Treats
- Company Events and Treats
- Online trainings/Webinars
- Career advancement and promotion opportunities
Job Type:
- Work from home
- Full time
- Mid level
Schedule:
- Day Shift (Australia-based client)
- Monday to Friday
Salary:
- Starts at PHP 25,000 to 35,000
About Kwanii:
Kwanii is a BPO company with operations in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet the evolving needs of clients. Whether it’s customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.
