Job description
This is a great opportunity to join a global leader in seafarer insurance industry.
Company Profile:
Our client is a global leader in insurance solutions for seafarers and their families. Headquartered in Bergen, Norway, with an Operations Team in the Philippines, is a company going the extra mile in order to provide innovative crew insurance solutions for the maritime industry. They strive to develop the best risk management tools required to increase attraction and retention of crew in a cost efficient truly global manner.
Our client, with its head office in Bergen, Norway, was established in 2006 and is a fully owned subsidiary of the Norwegian Hull Club, one of the largest marine insurers in the world with a history dating back to 1837. The Norwegian Hull Club vision of “Expect More” is embodied into our organization allowing our clients to have the same high expectations of our service, product & knowledge. Our client is the market leader for crew insurance solutions, with the clear objective of improving safety at sea through loyalty on board.
Duties and Responsibilities:
- Case Management. This role is expected to handle up to 70 active crew insurance claims cases, including medical treatment, repatriation, hospitalization, disability settlements, and other claims.
- Reserve Setting & Reporting. This will set case reserves and prepare accurate reports.
- Stakeholder Communication: Liaise with underwriters, legal partners, and the parent company for case consultation and policy review.
- This person will supervise one direct report while balancing hands-on case handling and managerial oversight.
- Identify workflow improvements and collaborate with IT to enhance the claims management system.
- Ensure claims handling aligns with company policies and regulatory requirements.
- Review existing policies and support operational frameworks established by the parent company.
Must-have Skills / Qualification:
- Minimum of 3 years experience in Crew P&I claims processing and management.
- Experience in the maritime industry or insurance/third-party providers servicing maritime clients.
- Familiarity with communicating and coordinating with relevant government bodies (e.g NLRC)
- NLRC cases, medical treatment claims, repatriation, hospitalization, and other related maritime claims.
Advantageous Skills:
- Experience in managing a small team, but client is open to training candidates in terms of team management.
Job Type: Full-Time Permanent
Schedule: 6:00 AM to 9:00 AM (Manila Time)
Location: Hybrid, Makati City
Industry: Maritime
