Job description
Maven is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven’s award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven’s end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- TIME 100 Most Influential Companies (2023)
- Fast Company Most Innovative Companies (2020, 2023)
- Built In Best Places to Work (2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
- Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
- Fast Company Best Workplaces for Innovators (2022)
- Built In LGBTQIA+ Advocacy Award (2022)
Maven is seeking a Customer Success Director to lead our most strategic and complex client partnerships. This is a senior individual contributor role where you will act as a trusted advisor to VP-level Benefits leaders and senior stakeholders, own global account strategy, and drive measurable business and clinical outcomes across a portfolio of high-value employer and payer accounts.
This role is both strategic and revenue-driving. While not a quota-carrying sales role, you will work closely with Renewal Managers (who own the renewal process) and Sales Directors (who own expansion opportunities) to ensure long-term account growth. You will be directly accountable for driving client satisfaction and ensuring attainment of enrollment goals, as well as creating the strategic conditions that lead to successful renewals, expansions, and measurable business and clinical outcomes.
Candidates who thrive in this role may have previously held titles such as Account Manager, Relationship Manager, Sales Executive, Senior Customer Success Manager, or Account Executive.
What You’ll Do
- Own executive-level relationships with VP-level Benefits leaders, brokers, and consultants, positioning Maven as a strategic partner.
- Lead account strategy with a strong focus on commercial outcomes—in partnership with Renewal Managers for renewals and Sales Directors for expansions—while directly driving enrollment performance and attainment of enrollment goals.
- Proactively map and engage new stakeholders across complex client organizations, expanding Maven’s influence and identifying new business opportunities.
- Translate client business goals into actionable success plans, demonstrating how Maven’s solutions drive ROI, cost savings, and measurable business and clinical outcomes.
- Deliver compelling, executive-ready narratives through business reviews and strategic updates tailored for benefits leadership audiences.
- Influence internal teams (Product, Operations, Marketing, and Clinical) with client insights to shape roadmap, delivery, and innovation.
- Act as a thought leader for clients on workforce strategy, family benefits innovation, and healthcare trends.
- Mentor and elevate Customer Success teammates by modeling best-in-class commercial and executive engagement skills.
- Represent Maven externally at senior-level client meetings, industry conferences, and forums.
What We’re Looking For
- 8+ years in client-facing roles with 5+ years leading enterprise or global accounts.
- Experience must come from healthcare, benefits, SaaS, HR technology, talent management, biotech, pharma, or other adjacent industries where success requires managing complex enterprise clients, influencing senior stakeholders, and delivering measurable business or clinical outcomes
- Proven commercial acumen: track record of influencing renewals, partnering with sales teams on expansions, and driving revenue impact through attainment of enrollment goals across strategic accounts.
- Strong understanding of client business objectives and ability to align solutions to financial and strategic outcomes.
- Demonstrated success in stakeholder mapping and engagement, expanding relationships beyond initial champions to include new executive sponsors and decision-makers.
- Exceptional executive presence with the ability to consult, influence, and align VP-level Benefits leaders and senior decision-makers.
- Adept at navigating matrixed, global organizations and building coalitions across regions and business units.
- Passion for healthcare, innovation, and driving organizational change.
- Analytical and strategic thinker with strong EQ and storytelling skills.
- Willingness to travel up to 20% for executive meetings and periodically join Maven’s NYC office for strategic planning.
- Experience in digital health, benefits, or women’s and family health programs.
- Familiarity with Salesforce, Gainsight, Looker, and other analytics tools to support storytelling with data.
The base salary range for this role is $153,000 - $180,000 per year . You may also be entitled to bonus, stock options and benefits . Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
This role requires active work authorization in the US.
Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who’ve been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].
