Job description
Facilitator Network Manager 📍 London (Hybrid - 2–3 days/week in-office) | 📝 Permanent | 🎯 Manager (no direct reports, freelance network responsibility)
Want to shape and support a global community of facilitators delivering world-class learning experiences?
At MindGym, we use behavioural science to help people think, feel and perform better at work. Behind every impactful client programme is our network of freelance facilitators — and we’re looking for someone to help them thrive.
As Facilitator Network Manager, you’ll build and manage this community: ensuring consistent delivery quality, keeping our facilitators engaged and motivated, and turning insights into opportunities that enhance the client experience.
Why this role matters
Our facilitators are the face of MindGym for thousands of participants around the world. Your work will make sure they feel supported, connected, and set up for success — while also helping the business scale with confidence.
You’ll blend operational rigour with relationship building, creating an engaged community that loves working with us and delivering to the highest standards.
What you’ll be doing (and why it’s not your average role)
You’ll:
Define and maintain quality standards for facilitator performance and client delivery
Monitor sessions through feedback and evaluations, using data to spot improvements
Provide targeted training, coaching or briefing to raise the bar on delivery
Build strong, trusted relationships with facilitators - ensuring they feel valued and supported
Lead facilitator communications, engagement, and recognition initiatives
Manage onboarding and induction of new facilitators to ensure readiness
Partner with Sales and Delivery teams to plan capacity and allocate facilitators effectively
Act as the go-to escalation point for delivery issues, resolving quickly to protect client experience
Use performance data to optimise utilisation, improve client satisfaction, and drive operational efficiency
Represent the facilitator perspective across internal processes and decisions
What makes you a great fit
You’re someone who loves creating community, keeping operations smooth, and elevating others to do their best work.
3–5+ years’ experience managing others to deliver results - ideally freelance or contractor networks
Proven ability to maintain performance standards and manage quality at scale
Strong organisational and operational management skills, including workforce allocation and planning
Excellent communication and relationship-building skills, with the ability to influence without direct authority
Data-driven mindset - able to translate metrics into action
Commercially aware, understanding how facilitator performance links to client satisfaction and revenue
Bonus points if you:
Have experience in L&D, coaching, or behavioural science environments
Have managed international networks and cross-cultural communication
Know your way around Salesforce, scheduling tools, or other operational platforms
Why you’ll love working here
The chance to shape and grow a global community of facilitators
A role that combines operational rigour with relationship building and creativity
A high-growth, people-first business where your work directly impacts client success
Hybrid flexibility - time at home balanced with time in our central London HQ
About MindGym
MindGym started at a kitchen table in 2000. Today, we’re a global business that has worked with over half the FTSE 100 and S&P 100, helping more than five million people unlock their potential. We design and deliver behavioural science-based experiences that transform performance, leadership and culture at scale.
Diversity, Equity & Inclusion at MindGym
We’re committed to building a culture where everyone feels they belong, and where individuality is celebrated. We offer equal employment opportunities to all applicants regardless of age, gender, ethnicity, disability, sexual orientation, religious beliefs, marital or parental status. We also support flexible working arrangements wherever possible.
