Job description
Company Description
👋🏼 We’re Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in!
Job Description
REQUIREMENTS:
- Total experience 5+ years.
- Hands on working experience in Pharmacovigilance processes, including ICSR lifecycle.
- Strong working experience in HaloPV , Argus Safety, or similar Pharmacovigilance SaaS platform.
- Familiarity with ITSM tools such as ServiceNow.
- Working knowledge of SQL / PL-SQL for basic data validation and checks.
- Ability to follow defined procedures and work effectively in a regulated environment.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
RESPONSIBILITIES:
- Perform daily HaloPV/ Argus system administration activities as per approved Client SOPs and Work Instructions
- Manage user access provisioning, modification, and deactivation in compliance with access control policies
- Support basic workflow and configuration activities under supervision
- Provide Level 1 incident and service request support using the Client ITSM tool
- Conduct initial issue triage, data validation, and log collection
- Coordinate with internal technical and functional teams for issue escalation and resolution
- Maintain accurate operational documentation, ticket updates, and status reports
- Assist in system validation documentation, audit artifacts, and compliance evidence preparation.
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
