Job description
Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].
Job Summary:
The Implementation Specialist (Remote) conducts implementation activities using standard methodology across Nextech’s suite of solutions. This includes but is not limited to remote training, super user sessions, go-live support, and post-launch optimization. Key responsibilities are issue investigation, problem solving, and training clients and staff as needed.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Essential Functions
- In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:
Client Training
- Conduct client training in preparation for the Go Live event(s) following Nextech’s standard implementation methodology.
- Complete practice assessments and workflow analysis guided by industry best practices.
- Instruct clinical and non-clinical staff on the appropriate use of software applications.
- Train staff in both individual and group settings while employing a variety of teaching strategies to maximize effectiveness.
- Complete a variety of administrative tasks to keep customer, Project Manager, and Department Manager up to date on assigned implementation projects.
- Carry out additional responsibilities as assigned based on business need
Minimum Requirements
- 3-5 years of experience in the Healthcare IT industry, specifically software implementation
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Excellent time management and organization skills
- Proven ability to solve problems creatively
Preferred Qualifications
- Knowledge of or applicable experience in one of Nextech’s main medical specialties
- Knowledge of workflow of a Medical Clinic
- Understanding of HIPAA and PHI
- Background in insurance billing
- Bachelor’s degree in related field
Working Environment/Physical Demands
- Primarily a remote position working at a laptop and computer monitor and/or on the phone
- 5% long-distance or air travel may be required
Total Rewards
Generous annual bonus opportunity
401(k) with Employer Match
Flexible Time Off: take time off when you need it without worrying about available hours
11 paid holidays
Volunteer Time Off
Insurance: Choice of Medical, Dental, and Vision plans
Health Savings Account with employer match
Flexible Spending Account
100% Company-Paid Parental leave
100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
Nextech Luminary Peer Recognition Program
Wellness Program including discounts on medical premiums
Employee Assistance Program with free counseling sessions available
Corporate Discounts on Retail, Travel, and Entertainment
Pet Insurance options
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
