Job description
Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.
Job overview:
The Senior Program Manager, Care Teams GLP-1 Cardiometabolic Operations, reports to the Senior Director of Operations Excellence in Care Delivery and is the subject matter expert responsible for defining, executing, and continuously improving the operational strategy, and cross-functional alignment of Omada’s GLP-1 Cardiometabolic Operations, with a focus on third party (3P) program management. As a leader on the cross-functional GLP-1 team, the Senior Manager will ensure that Cardiometabolic Operations’ user needs and end-to-end operational requirements are embedded in all internal and third party initiatives. The Senior Manager will continuously improve the systems, processes, performance metrics, and monitoring systems that enable third party success.
Your Impact:
Third Party (3P) Management
- Collaborate closely with internal Omada leaders and external 3P leaders to define and execute on the strategic priorities and work plan for a new program launch and integration of a 3P partner.
- Build high-trust, collaborative relationships with 3P vendor team to ensure alignment on program scope, timeline, and success metrics.
- Partner on the design of the member and 3P solution value stream
- Insure alignment on all internal and 3P protocols, process flows, and monitoring processes.
Cross-Functional Team Influence
- Provide strategic leadership across a diverse set of internal and external stakeholders, including Health Coaching, Specialist Care, MSK Care, Supply Chain, Member Services, Clinical Quality, Engineering, Data, Product, Legal, Finance, Compliance, and 3P partner solutions.
- Forge alignment across these groups by applying systems thinking and sound judgment to complex, cross-functional challenges.
- Build and foster a high-performing and psychologically safe team culture internally within Omada and externally with any 3P vendor partners.
- Influence without authority to drive coordinated execution towards shared outcomes.
Program Development and Launch Support
- Shape and guide new program launch initiatives and work with Product, Engineering, Commercial, and Clinical to ensure Cardiometabolic Care Teams needs and operational requirements are integrated into all 3P workstreams.
- Consolidate and align Cardiometabolic Ops needs into clear documentation and represent the Cardiometabolic Ops perspectives when working cross-functionally internally and with external partners.
- Engage in early-stage design efforts including needs assessments, member journeys, value stream maps, and more.
- Navigate ambiguity by applying sound judgment, systems-level problem-solving, and long-term thinking.
Continuous Process Improvement (CPI)
- Identify process and system improvement opportunities by setting goals, defining metrics, analyzing data trends, determining countermeasures, and managing action plans.
- Identify and prioritize continuous process improvement opportunities through rigorous analysis and cross-functional alignment.
- Lead resolution of bottlenecks and risks, manage tradeoffs, and implement scalable solutions.
Program Management Operations Excellence
- Apply program management best practices to translate strategic goals into achievable workplans, i.e. monitoring meetings, project plans, status reports, memos, escalation reports, and more.
- Drive clarity, structure, and alignment across high-stakes, fast paced initiatives in a distributed environment.
- Uplevel team performance through mentorship, coaching, and thought partnership while helping build internal CPI capabilities and operational maturity across the Cardiometabolic domain.
About you:
You are passionate about Omada’s mission to bend the epidemiological curve on the prevalence of cardiometabolic conditions. You bring your whole-self to work everyday with a curious mindset, ready to contribute to bar-raising program management initiatives, continuous process improvement processes, and story-telling with data. You are results driven and focus your efforts on impact while building high trust relationships with your colleagues. You clearly articulate your point of view or recommendation succinctly both orally and in writing, and you influence your teammates to do the same. Whether you’re speaking with a cross-functional partner or drafting documentation, you leverage your strong communication skills to solve complex problems, drive execution, and to empower our Care Teams to deliver safe, efficient, effective, and exceptional care at scale.
To be successful you will need:
- 10+ years experience in program management, healthcare operations, with a MBA/Masters degree in a related field (e.g. MHA, MPH)
- 3P vendor management and cross-functional management experience
- Extensive Continuous Process Improvement (CPI) experience in healthcare setting
- Excellent written and verbal communication skills
- Demonstrated ability to rigorously manage project and program performance while fostering a supportive, transparent, and collaborative work environment
- Demonstrated ability to build and execute work plans that have measurable, quantifiable goals
- Strong aptitude to work and problem solve independently with little guidance, but demonstrate eagerness for feedback and a commitment to self-reflection in service of improving self and others
- Ability to navigate ambiguity and use analytical and problem solving techniques to identify root causes and countermeasures that move metrics and improve program performance
- Demonstrated success in building psychologically safe and high-performing cross-functional teams
- Ability to influence across a wide network of stakeholders, and to reconcile diverse perspectives in service of delivering high-impact outcomes.
Bonus Points:
- PMP or CSM certification
- Lean or CPI training or certificate
- GLP-1 market experience
- Experience working within a “dyad” clinical partnership model
- Experience building or interpreting Tableau reports and dashboards
Working Environment:
- Must be available during business hours in your local time zone and for occasional after-hours needs which may include evening, weekend, or holiday availability
- Onsite travel may be required approximately once per quarter or more
Benefits:
- Competitive salary with generous annual cash bonus
- Stock options
- Remote first work from home culture
- Flexible vacation to help you rest, recharge, and connect with loved ones
- Generous parental leave
- Health, dental, and vision insurance (and above market employer contributions)
- 401k retirement savings plan
- Lifestyle Spending Account (LSA)
- Mental Health Support Solutions
- …and more!
It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!
- Cultivate Trust. We actively cultivate trust through attentive listening and supporting one another. We respectfully provide and are open to receiving candid feedback.
- Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
- Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
- Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
- Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together.
- Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.
About Omada Health: Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. Omada’s multi-condition platform treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management. With insights from connected devices and AI-supported tools, Omada care teams deliver care that is rooted in evidence and unique to every member, unlocking results at scale. With more than a decade of experience and data, and 29 peer-reviewed publications showcasing clinical and economic proof points, Omada’s approach is designed to improve health outcomes and contain costs. Our customers include health plans, pharmacy benefit managers, health systems, and employers ranging from small businesses to Fortune 500s. At Omada, we aim to inspire and empower people to make lasting health changes on their own terms. For more information, visit: https://www.omadahealth.com/
Omada is thrilled to share that we’ve been certified as a Great Place to Work! Please click here for more information.
We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.
Below is a summary of salary ranges for this role in the following geographies:
California, New York State and Washington State Base Compensation Ranges: $156,400 - $195,000*, Colorado Base Compensation Ranges: $149,600 - $187,000*. Other states may vary.
This role is also eligible for participation in annual cash bonus and equity grants.
*The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate’s skills and experience, and other business considerations.
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