Job description
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
Service Solutions Executive
Location Preference: Remote
About PartsSource
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 U.S. hospitals and 15,000 clinical sites, we empower providers and service organizations to maximize clinical availability for patient care. Our platform digitizes and automates the procurement of parts, services, and training, creating a data-driven, reliable, and efficient digital supply chain for healthcare.
Our team members thrive when they feel ownership, respect, and success. We value collaboration, innovation, and diverse perspectives—fueling our performance, growth, and impact. Together, we’re committed to Ensuring Healthcare is Always On®, for our customers, patients, and communities.
About the Job Opportunity
We are seeking a seasoned, mission-driven Service Solutions Executive to accelerate PartsSource’s growth across our PRO multivendor service offerings. In this high-impact role, you will drive new business acquisition, expand market share, and cultivate strategic customer relationships. You will design enterprise service strategies, navigate complex sales cycles, and partner cross-functionally to deliver solutions that transform how health systems manage medical equipment service operations. This is a revenue-driving, relationship-centric role for a proven healthcare sales leader.
What You’ll Do
Drive Value-Based Business Development
- Lead a comprehensive multivendor service sales strategy including opportunity creation, solution design, and financial negotiation.
- Build strong, trust-based relationships with stakeholders across Clinical Engineering/HTM, Supply Chain, Finance, and Executive Leadership.
- Conduct needs assessments to uncover medical equipment service challenges and tailor solutions to operational priorities.
- Deliver compelling presentations and demonstrations showcasing PartsSource’s service value proposition.
- Educate customers on the full portfolio of PRO service offerings to deepen engagement and adoption.
Collaborate Cross-Functionally to Deliver Customer Success
- Partner closely with PRO Parts and enterprise teams to align strategies that maximize customer value.
- Coordinate with Pricing, Marketing, Legal, and Finance to progress transactions through the deal desk, RFP responses, and contracting.
- Serve as the bridge between sales, technical resources, and service delivery for seamless implementation and execution.
- Translate customer requirements into actionable insights for internal teams.
Drive Operational Rigor and Sales Excellence
- Manage territory planning, account prioritization, pipeline development, and opportunity progression using CRM tools.
- Maintain accurate forecasts, close plans, stakeholder maps, and sales reporting for your region.
- Prepare competitive proposals and solution recommendations rooted in customer needs and organizational value.
- Ensure consistent performance through disciplined adoption of PartsSource’s sales process.
What You’ll Bring
Your Background
- 10+ years of successful experience in healthcare service sales, consulting sales, strategic account management, or related field.
- Deep understanding of healthcare operations, clinical engineering/HTM, supply chain, financial stakeholders, and regulatory considerations.
- Demonstrated success in managing complex sales cycles and closing enterprise-level service contracts.
- Experience with multivendor service models or healthcare technology service solutions strongly preferred.
- Proven ability to manage large, strategic healthcare accounts and build long-term executive-level relationships.
- Bachelor’s degree in Business, Healthcare Administration, or related field required; Master’s preferred.
- Ability to travel 50% or more throughout the Northeast region.
Who We Want to Meet
- Act Like an Owner: You demonstrate Accountability & Execution, consistently advancing complex deals and honoring commitments to customers and internal partners.
- Serve with Purpose: You bring strong Customer Centric instincts, shaping solutions that solve real operational challenges for healthcare providers.
- Adapt to Thrive: You show Managing Ambiguity, navigating shifting customer priorities and complex healthcare environments with confidence.
- Collaborate to Win: You exhibit Influence & Communication, engaging cross-functional teams and executive stakeholders with clarity and credibility.
- Challenge the Status Quo: You apply Curiosity & Problem Solving to uncover value opportunities, rethink traditional service models, and elevate customer outcomes.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.
In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.
Read more about us here:
· PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
· PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025
· PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025
· PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025
· WSJ: Bain Capital Private Equity Scoops Up PartsSource
PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and provide an accessible hiring process for everyone.
Legal authorization to work in the U.S. is required.
