Job description
At SAPI, we build, tailor, fund, and manage custom financing products. Our mission is to provide liquidity for the global payment ecosystem through an all-encompassing API for business credit products. We’re looking for an enthusiastic and hardworking Collections Specialist to join our growing team!
Salary: Up to £30,000
The Role
We’re looking for an enthusiastic and ambitious Collections Specialist to join our growing team. Whether you’re a fresh graduate or building on existing experience, this is a great opportunity to learn and grow. You’ll receive hands-on training from our amazing Collections Manager and develop the skills to manage collections confidently while working closely with customers and partners.
This role plays a key part in keeping our collections operations running smoothly on a day-to-day basis, while also helping us improve the way we work as we grow.
Responsibilities
Managing outbound communications to customers via email, phone and SMS
Supporting the prep and review of accounts being referred to our external collections partner
Maintaining clear, accurate and up-to-date records on our internal collections board
Helping to answer account-related questions from internal teams
Building strong working relationships with external agencies to ensure timely follow-ups
Assisting in the implementation of new processes and providing feedback to improve them
Following up on failed payments or broken payment arrangements
Analysing payment trends and flagging early warning signs to the team
Supporting internal handovers from customer support when payment issues arise
Helping to keep collections outreach templates up to date and aligned with our tone of voice
Making sure we stay compliant with company policies and relevant regulations
Fresh graduates are welcome to apply; prior experience in collections, payments, or customer support is a plus
Analytical and problem-solving mindset
Strong written and verbal communication skills
Proactive attitude – you notice issues early and take initiative to solve them
Well-organised and reliable – able to manage multiple tasks and priorities effectively
A collaborative team player with a genuine interest in helping customers achieve the best outcomes
Hybrid - 1 day per week in our London office - we trust you, and we’re sure you’ll do great work from home, and our core working hours are 9:30 AM - 5:30 PM UK time
30 days annual leave - plus all UK bank holidays
Full access to LinkedIn Learning - we believe a culture of learning is paramount to success, so you can benefit from more than 100,000 courses on a variety of topics to nurture your growth.
Full access to Calm - your well-being and overall mental health are of utmost importance to us, so we are keen to ensure you feel supported in this regard.
6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time.
Generous parental leave
Access to on-site gym at our Shoreditch office
