Job description
Mission – Why we exist, what we do, and why we need you
SpotMe is a leading B2B event platform that helps enterprises increase the impact of their events by delivering CRM-connected, high-quality experiences across in-person, virtual, hybrid events, and webinars. With a strong focus on life sciences, SpotMe powers Onomi: an HCP engagement product that enables medical and commercial teams to run impactful congresses, symposia, advisory boards, and webinars. Together, SpotMe and Onomi turn events into a company’s most effective engagement channel.
As an Implementation Program Manager, you will report to the Solutions Director and lead the successful onboarding of new life sciences CongressIQ customers onto Onomi. You will translate congress objectives into business workflows, event models, and engagement journeys that deliver measurable value for HCPs and customers alike.
You will work closely with stakeholders across pharma organizations, congress teams, medical affairs, marketing, compliance, and IT to align on goals, navigate organizational hurdles, and drive consensus. By designing templates, operating models, and reporting frameworks, you will empower customers to run congresses repeatedly, at scale, and in compliance with industry standards.
This is a hands-on role at the crossroads of business design, change management, and solution standardization. You will master the Onomi product, shadow experienced colleagues, and progressively take ownership of end-to-end implementations for some of the largest pharma customers in the world.
[30%] Program/project management
- Kick off new implementation programs, hold regular meetings, track progress until completion.
- Translate the contract scope into a clear project plan, and the project plan into compelling kickoff slides.
- Advise customers on how to reach their congress goals with Onomi, focusing on measurable business outcomes.
- Translate HCP journeys into standardized templates (materials, communications, compliance checkpoints, engagement opportunities).
- Build reusable playbooks that capture best practices and ensure scalable, repeatable congress delivery across customers.
[40%] Customer organizations, integrations & compliance
- Partner with IT, compliance, and data owners inside pharma companies to define how Onomi fits into existing processes and systems.
- Define and set up integration strategy with solution architect.
- Obtain stakeholders sign-off on proposed solution.
- Monitor project progress, escalate blockers to customer stakeholders or sponsors, and ensure they do not impact the overall program
- Ensure integrations (registration, CRM, marketing automation, data warehouses) support business workflows and congress KPIs.
- Make sure compliance, privacy, and security considerations are embedded from the start.
[20%] Enablement & knowledge transfer
- Define onboarding flows and operational guidelines that empower customers to be self-sufficient.
- Document and share best practices, building assets that standardize how congresses are delivered.
- Partner with the Congress Project Manager Lead to ensure smooth transition from solution definition to live delivery.
[10%] Measurement & reporting frameworks
- Define success metrics (HCP engagement, session participation, booth interactions, leads captured).
- Establish reporting approaches aligned with customer business goals, ensuring data is captured consistently.
- Enable pharma customers to evaluate the business impact of their congresses through clear, standardized reporting.
Objectives – The problems you will solve
Month 1 - Learn & shadow
- Shadow senior colleagues to understand Onomi, pharma congress workflows, and reporting expectations.
- Learn pharma industry-specific compliance requirements (HCP engagement, GDPR, data privacy).
Get trained on Onomi features and how they support business workflows.
- Define approaches to onboard congress reps effectively, creating clear recipes that ensure each rep is individually activated on the app and that lead capture data is reliable and attributable.
Month 3 - Define first solutions
- Define and document your first congress-specific templates and workflows.
- Contribute to customer guidelines (operating models, onboarding, IT requirements).
- Support initial integration discussions, ensuring they serve business needs and reporting objectives.
- Define strategies to ensure congress reps actively use the app during events, driving adoption and consistent lead capture.
- Draft reporting requirements for congress success.
Month 6 - Own congress implementations
- Independently lead congress implementations end-to-end: business definition, templates, reporting, integrations, and roll-out.
- Validate reporting frameworks with customers to ensure business outcomes are measured.
- Deliver playbooks and reusable assets that scale across pharma customers.
Month 12 - Be the go-to pharma congress expert
- Be recognized internally and externally as an expert in pharma congress implementations.
- Partner with the Solutions Director to refine best practices and reporting frameworks for the congress vertical.
- Consistently deliver scalable, compliant, and business-ready solutions that empower pharma organizations to run successful congresses.
What you need to be great at:
- Navigate pharma organizations and stakeholders: you don’t stop at the first compliance, IT, or political hurdle. You know how to identify the right influencers inside and outside the organization and keep projects moving forward.
- Be self-sufficient with technology: you can confidently handle a broad set of technical concepts in customer discussions, while relying on the solution architect for the most complex challenges.
- Build strong cross-functional relationships: you work closely with both sales and operations, understanding how operations deliver on your implementation and what sales needs to know for success.
- Create end-to-end mandates: beyond integrations and documentation, you can influence and change how customer organizations operate to ensure long-term adoption and impact.
SpotMe recruits, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.
