Job description
Company Description
Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do:
- UK & Ireland’s premier AWS, Microsoft & Oracle partner
- 3300+ strong, €350/£300m revenue business
- 10+ years as a Great Place to Work in Ireland & UK
- Best Workplace for Women in the UK & Ireland by GPTW
- Best Workplace for Wellbeing in the UK by GPTW
We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!
Job Description
As an M365 Consultant at Version 1, you will play a key role in ensuring the successful delivery of IT services to our client. The successful candidate support business critical applications for our customer, manage relationships with key stakeholders and ensure that service level agreements (SLAs), service commitments and project deliverables are met.
You’ll be responsible for:
- Configuration, maintenance and support of SharePoint Online
- Administration of Microsoft Teams, including governance, lifecycle management, and user adoption strategies.
- Ticket and queue management: Monitor, triage, and resolve incidents and service requests within defined SLAs using ITSM tools.
- Service improvement initiatives: Identify recurring issues, propose enhancements, and implement automation or process improvements to elevate support quality.
- M365 support: Provide expert-level support across the Microsoft 365 suite (Exchange Online, OneDrive, Teams, SharePoint, etc.).
- Documentation and knowledge base creation: Maintain up-to-date technical documentation, SOPs, and user guides.
- Collaboration with cross-functional teams to support migrations, upgrades, and new feature rollouts.
- Monitoring and reporting: Use analytics and reporting tools to track system health, usage trends, and support metrics.
Qualifications
- Minimum of 3-5 years’ experience in an applications management, support, or development role.
- Support knowledge of Microsoft 365, including SharePoint Online, Microsoft Teams, Exchange Online, OneDrive for Business and Power Platform
- Experience with ticketing systems (e.g., ServiceNow, Jira, Fresh service) and ITIL-based support processes.
- Demonstrated ability to manage support queues, prioritize tasks, and meet SLAs.
- PowerShell scripting and automation of administrative tasks an advantage.
- Strong analytical and problem-solving skills, with a continuous improvement mindset.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Experience with service improvement frameworks (e.g., CSI, Lean IT) is a plus.
- Microsoft certifications (e.g., MS-700, MS-900, MS-102, or equivalent) are desirable.
Additional Information
Why Version 1?
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.
- Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company’s profits.
- Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
- Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance.
- Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
- Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
- Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
- Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
- Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
And many more exciting benefits… drop us a note to find out more.
