Job description
*THIS IS A REMOTE POSITION*
Vyve Broadband strives to provide its customers with the highest quality service at the best possible price. To meet this challenge, Vyve Broadband sets high standards for all its
employees. We expect that all employees abide by all our policies and standards as described in the employee handbook and as communicated by management. Vyve Broadband expects all employees to represent the company in a pleasant, cheerful, and professional manner always. All staff are expected to work as a team with co-workers, management, and other Vyve Broadband offices to meet or exceed system goals.
The primary function of the Commercial Provisioning Professional is to facilitate provisioning and installation of new commercial services. This role acts as the liaison between technical sales and implementation teams, and provides training and ongoing support to end users as well internal staff for solutions to ensure customers maximize benefits of Vyve Broadband services. This position is considered a SME (Subject Matter Expert) for Vyve Business Services Customer Premise Equipment (CPE).
Commercial Provisioning Professional team members are a technical point of contact for both business clients and Vyve Broadband internal team members. This position incorporates basic design, education, service, and support to both business client and cross functional Vyve Broadband groups. This person also has the ability to determine when to escalate complex issues that they are not able to resolve on their own through the proper channels and with urgency. They also serve as an escalation point for Commercial Provisioning Specialists as well as cross functional team members. This position reports directly to their regionalized ACS Director.
Duties and responsibilities include the following:
- CPE Provisioning – 2+ Service Lines
- PM job implementation
- Remotely Support Day 1 Installs
- Order new hardware
- Inventory Management
- Bench test CPE
- Ship hardware to local markets
- Managing DID Pools
- Notating & completing SalesForce opportunities
- Updating Aestiva procurement software
- Open support tickets with Momentum
- Procurement Assistance
- Other duties as assigned
Knowledge, Skills and Abilities
- Proficiency in Data or Voice Provisioning
- Configure from Template
- Utilize software tools
- Prioritizing provisioning tasks
- Collaboration with cross-functional teams
- Rack and stack hardware
- Understanding network design
- Procurement assistance
- Knowledge of the OSI Model
- Excellent written and verbal communication skills
- Ability to multitask and thrives in a fast-paced environment
- Strong computer skills including solid working knowledge of Windows-based applications
- Outstanding problem solving, trouble shooting and communication skills
- Strong knowledge of IT solutions
- Strong time management skills
Working Conditions
- Regularly sits and stands during working hours for prolonged periods.
- Regularly work in an office setting with and around co-workers and computer equipment.
Qualifications
Education:
- High School degree or equivalent required. College degree strongly preferred.
- CompTIA Project+ or equivalent knowledge and experience preferred
- SCTE Business Class Service Fundamentals or equivalent knowledge and experience preferred
- VOIP Specialist or equivalent knowledge and experience preferred
Experience:
- 1 – 3 years of network support, provisioning, or related experience
Required Skills: Ability to fulfill the job duties, skills and responsibilities listed above.
The above is a summary of responsibilities. Vyve Broadband anticipates that the job
responsibilities described herein may change from time to time as the needs of the system are
developed.
