Job description
About WindshieldHUB
WindshieldHUB is a nationwide, technology-driven mobile auto glass company providing windshield repair, replacement, and ADAS calibration services across 100+ U.S. locations and 10,000+ zip codes. With 11+ years of experience, WindshieldHUB has helped 1 million+ drivers and operates with multiple offices across the United States, delivering a professional, reliable, and consistent service experience nationwide.
Role Overview
The Field Operations Manager oversees U.S.-based field technicians and is responsible for installation quality, ADAS accuracy, technician accountability, and operational excellence across assigned regions. This is a leadership role focused on field execution and performance.
Key Responsibilities Oversee and support U.S.-based field technicians
- Reinforce technician accountability and performance standards
- Review job documentation and quality indicators
- Ensure installations meet company quality standards
- Verify ADAS calibrations are completed successfully and documented
- Identify performance issues and recommend corrective actions
- Support new technician ramp-up and early performance
- Communicate field trends and improvement opportunities to leadership
Key Performance Indicators (KPIs)
- Installation quality and ADAS success rate
- Warranty and repeat-service rate
- Technician punctuality and reliability
- Job quality audit results
- Technician productivity metrics
- Customer satisfaction and review quality
- Required Qualifications
- 3+ years of experience in field operations, workforce management, or service leadership Near-native English fluency (spoken and written
- Strong leadership, accountability, and decision-making skills
- Experience managing U.S.-based field teams
- Ability to work U.S. business hours
- Highly organized, detail-oriented, and professional
- Preferred Qualifications
- Experience supporting U.S. service-based or field-driven businesses
- Familiarity with CRM, dispatch, or performance dashboards
- Automotive, auto glass, or ADAS experience (plus, not required)
Why Join WindshieldHUB
- Operate within a national company serving 100+ U.S. locations
- Join a company with 11+ years of proven success
- Work with experienced leadership in a growing organization
- Make a measurable impact on installation quality and service consistency
- Long-term growth and career advancement opportunities
Compensation & Benefits
• Competitive salary based on experience
• Full-time, long-term employment
• Paid time off and local statutory benefits
• Company systems, tools, and operational support provide
