Job description
Who We Are:
We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.
As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.
At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.
Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.
***Proficiency in spoken and written English at an advanced level is required for this role. #LI-MM1
A day in the life:
- The CRO Account Director role focuses on driving organizational growth through strategic leadership, data analysis, client engagement, experimentation, and platform proficiency.
Responsibilities:
- Strategic Leadership: Guiding strategic decisions that significantly impact the growth trajectory of the organization. This involves not only identifying strategic opportunities but also evaluating risks and potential outcomes. You will be responsible for managing a team of skilled UI/UX designers and developers, and account managers, providing guidance, mentorship, and ensuring cohesive collaboration to realize strategic objectives. Additionally, you will play a pivotal role as the lead strategist, where you’ll actively contribute to and lead growth initiatives. This includes formulating actionable plans, defining goals, and aligning the team to work cohesively towards achieving these objectives, all while keeping a keen eye on emerging market trends and industry advancements to stay ahead in the competitive landscape.
- Data Analysis & Insights: Utilize analytical tools to derive actionable insights, present detailed analysis to clients, and identify key metrics for business growth.
- Client Relationship & Communication: Facilitate transparent and effective communication with clients to comprehend their needs and goals. Gather and analyze feedback from clients to enhance our strategies. Provide regular updates on their performance, offering insights and actionable recommendations to drive targeted improvements. Update clients with comprehensive metrics and performance insights to empower informed decision-making.
- Experimentation & Optimization: Drive rapid experimentation to identify high-impact strategies, with a focus on optimizing e-commerce in alignment with targeted metrics.
- Platform Proficiency & Cross-Channel Marketing: Demonstrate proficiency in ecommerce platforms such as Shopify and a holistic approach to various marketing channels.
- Employ AI technologies to enhance and optimize business processes.
- Utilize and leverage Power Digital’s Nova ecosystem as it relates to your department.
- Enhance Client Performance: Implement strategies to optimize clients’ operations, leading to improved efficiency and measurable growth.
- Strengthen Client Relationships: Foster trust and loyalty by understanding client needs, maintaining transparent communication, and consistently delivering exceptional service.
- Lead Cross-Functional Teams: Coordinate and guide team members from various departments, ensuring collaborative efforts align with organizational objectives and achieve common goals.
Role Requirements:
- A/B Testing Effectiveness: Efficiently executing A/B tests to improve conversion rates.
- Testing Velocity: Maintaining an active testing schedule with a certain number of A/B tests per month.
- Collaboration within the POD: Ensuring cross-departmental collaboration and communication to serve client needs.
- Learning and Adaptation: Continuously adapting strategies based on data from test results.
- Innovation in CRO Strategies: Implementing innovative strategies within the conversion rate optimization team.
- Documentation and Reporting: Providing timely and accurate reporting of CRO results to clients and stakeholders.
- Technology Utilization: Leveraging CRO tools and technologies effectively to enhance processes and outcomes.
Key Performance Indicators (KPIs)
- Revenue Impact: Increased revenue attributed to conversion rate optimization. Demonstrate the impact of CRO efforts on clients’ ARPU generation within the first three sprints (months) or 90 days of engagement with the client by at least 20% lift
- Client Retention: Retain clients by consistently delivering value through personalized CRO strategies and maintaining regular communication to ensure satisfaction. Focus on building strong relationships during the first two months, aiming for an 80% retention rate
- Conversion Rate Improvement: Achieve a 10% increase in funnel conversion rates for the key metrics identified as priorities (“metrics on fire”) on client websites in the first two -three months. Continuously optimize and improve overall conversion rates by focusing on main metrics that require attention and enhancement
- Client Satisfaction: Ensure clients are satisfied with conversion rate optimization efforts and overall service by improving client feedback and satisfaction levels. The target is to achieve an average client satisfaction score of 4.5 out of 5 on feedback surveys within the first 3 and 6 months with the client. This will be accomplished by regularly communicating progress, proactively addressing client needs, and resolving any concerns that arise.
Most Important Things (MITs)
- A/B Testing Effectiveness: Efficiently executing A/B tests to improve conversion rates.
- Testing Velocity: Maintaining an active testing schedule with a certain number of A/B tests per month.
- Collaboration within the POD: Ensuring cross-departmental collaboration and communication to serve client needs.
- Learning and Adaptation: Continuously adapting strategies based on data from test results.
- Innovation in CRO Strategies: Implementing innovative strategies within the conversion rate optimization team.
- Documentation and Reporting: Providing timely and accurate reporting of CRO results to clients and stakeholders.
- Technology Utilization: Leveraging CRO tools and technologies effectively to enhance processes and outcomes.
Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.
Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/ . If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at [email protected] before taking any further action in relation to the correspondence.
