Job description
Company Description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
Job Description
THIS ROLE
In this role, you’ll be based at Jersey’s Gaspé House and will occasionally travel to client or other IQ-EQ Group office locations. As part of the Funds & Institutional department, you’ll assist in managing a Client Administration Team, ensuring the highest standards of administration for a diverse client portfolio.
WHAT YOU WILL DO
- You take ownership of a high-value client portfolio, ensuring smooth administration and delivering exceptional client satisfaction
- You support senior leadership in reaching key performance targets—like revenue growth, billable hours, and cash flow efficiency
- You provide technical guidance to your team and help drive operational excellence through smart process improvements
- You build lasting relationships with clients and intermediaries, opening doors to fresh business opportunities and expanding your influence
- You actively engage in regulatory awareness, risk management, and cross-functional initiatives, helping shape a future-ready business
WHAT WE OFFER
- Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
- Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
- Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
- Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave
- Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
- Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day
Qualifications
ABOUT YOU
- You hold a relevant professional qualification like the ICSA or STEP Diploma, giving you a solid foundation in fiduciary and fund administration
- You bring over 5 years of hands-on experience in the fund services industry, with deep knowledge of laws, duties, and best practices
- You’re proficient in key IT systems and have sharp analytical abilities that drive sound decision-making and reporting
- You’re a detail-oriented communicator who builds strong relationships and thrives in team settings, especially when managing tight deadlines
- You understand cross-jurisdictional tax impacts and apply your risk-aware, commercially savvy mindset to support client and business goals
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
