Job description
Company Description
👋🏼 We’re Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in
Job Description
REQUIREMENTS:
- Total 5+ Years experience.
- Strong working experience in L2 application support in enterprise environments.
- Hands-on experience with incident management, root cause analysis (RCA), and coordination with L3 teams.
- Proficiency in troubleshooting Java-based applications (Spring/REST APIs), Angular, Oracle, and MongoDB.
- Ability to read and analyze logs to identify failure points and provide timely resolutions.
- Familiarity with middleware technologies like JSP, JSF, and basic Salesforce support.
- Exposure to Mainframe environments (integration-level monitoring) is a plus.
- Understanding of ITIL processes, especially Incident, Problem, and Change Management.
- Experience with job scheduling tools and log monitoring systems.
- ITIL Foundation certification is preferred.
- Strong communication and collaboration skills to interface with L1 teams, developers, and vendors.
RESPONSIBILITIES:
- Provide L2 support for critical applications spanning modern and legacy technologies.
- Perform in-depth issue analysis, reproduce bugs, and liaise with L3 or vendor teams for permanent fixes.
- Monitor application jobs, alerts, and system health, initiating prompt corrective actions when required.
- Support configuration changes, releases, and validation activities across environments.
- Escalate unresolved issues to L3 with detailed technical analysis and documentation.
- Develop and maintain runbooks, knowledge base articles, and support documentation.
- Participate in 24x7 support rotation as needed for production environments.
- Assist with deployment verification and environment setup coordination.
- Ensure timely resolution and SLA adherence for support tickets.
- Foster knowledge sharing within the support team and conduct KT sessions when required.
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
