Bilingual Personal Lines Damage Insurance Broker - Customer Service

Job description

Company Description

When you join the TWIS team, you are joining a community of like-minded professionals where your opinions are valued and expected. You will have the opportunity to provide feedback on departmental goals, to work collaboratively with others, and to continuously improve your professional skills. Regardless of your role or your location, you are joining a community where every employee contributes to the evolution of our culture and our brand. Our team is currently looking for a/an:

Bilingual Personal Lines Damage Insurance Broker - Customer Service

Job Description

What you will do:

As a member of our Quebec Home & Auto team, your responsibilities will include:

• Directs or responds to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
• Resolves product and service problems. This includes clarifying client complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.
• Attracts potential clients. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
• Prepares and drafts responses to routine correspondence.
• Processes rewrites and remarkets following established new-business guidelines.
• Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements.
• Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.
• Provides quality service while adhering to customer service standards, keeping information confidential to protect operations.
• Performs other duties within competence, as assigned.

Qualifications

What you will bring:

If this opportunity sounds interesting, and you meet the following requirements, you might be the person we’re looking for. We need someone who has:

• AMF license.
• A minimum of one year’s experience in personal lines automobile and property insurance.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management, project management and organizational skills to manage competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications.
• Must be bilingual (English/French) as the clientele you will be servicing are both english and french speaking.
• RIBO and/or other licenses is an asset.

We also consider your potential. If you know you have what it takes to do the job but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

What we offer:

• Competitive salary and bonus structure
• Industry-leading employer-paid group benefits that start on your first day
• Defined benefit pension plan
• 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
• Flexible work from home and hybrid options
• Opportunities for advancement

TWIS is more than just a place to work. In addition to competitive salaries and industry-leading benefits, TWIS offers a work environment where your opinions are valued and expected! Our employees have the opportunity to provide feedback on departmental goals, to work collaboratively, and to continuously improve their professional skills. We take pride in our employee programs, including health and wellness initiatives, social events and much more! To recruit the best, we offer the best. For more information on TWIS, visit the ‘About Us’ page on our website.

If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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