Job description
About Us
At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they’re up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.
The Role
We are looking for a skilled and analytical Business Intelligence Data Analyst with 3+ years of experience to join our Customer Success team. In this role, you will turn data into insights to drive decisions, improve customer outcomes, and help scale our Customer Success operations. Your expertise in SQL and data storytelling will be key to identifying trends, supporting key initiatives, and building impactful dashboards and reports.
Key Responsibilities
- Partner with Customer Success leadership to define, track, and analyze key performance indicators (KPIs)
- Build and maintain SQL-based queries, reports, and dashboards using BI tools (e.g., Tableau, Looker, PowerBI)
- Translate business needs into analytical frameworks and actionable insights
- Monitor and report on customer engagement, retention, onboarding, and different channel (phone, chat, email) support metrics
- Collaborate cross-functionally with Product, Engineering and Data Engineering teams to access and model relevant data
- Ensure data accuracy, integrity, and consistency across reporting sources
Desired Skills & Experience
- A bachelor’s degree in Computer Science, Information Systems, Data Science, Business Analytics, or a related field (Masters degree preferred) .
- 6+ years of experience in a data analyst, business intelligence, or related role
- Advanced SQL skills and experience working with relational databases
- Hands-on experience with BI/reporting tools (e.g., Tableau, Looker, Power BI)
- Strong analytical thinking and ability to distill complex data into clear insights
- Experience working with or supporting Customer Success, Customer Experience, or similar customer-facing teams
- Excellent communication and stakeholder management skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
Bonus Points
- Experience with customer lifecycle analysis
- Familiarity with dbt, Snowflake, or cloud data warehouses
Base Compensation Range
$100,000 - $125,000 annually
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.
The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
Benefits
We offer a competitive benefits program including:
- Medical, dental, vision, life & disability insurance
- 401(k) plan with company match
- Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
- Employee Resource Groups (ERGs)
California Job Applicant Privacy Notice
Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice.
For more information about our privacy practices, please contact us at [email protected].
