Job description
Tech Firefly is teaming up with a national healthcare provider to hire a Workday Business Systems Analyst to join the team. If you are experienced with Workday and have strong development skills with experience in health sector projects, please apply today!
Location: Hybrid On-site (Palo Alto, CA)
What you will do
- Provide tier-2 support of application incidents reported through the help desk; including 24⁄7 on call coverage as required
- Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes
- Lead complex software upgrade initiatives
- Lead complex new software installations and enhancement requests
- Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
- Continually identify areas of opportunity for automation and lead internal initiatives to implement them
- Ensure high availability and disaster recovery (DR) of all critical systems. Lead periodic failover and DR tests in collaboration with the Infrastructure and end user groups
- Work with Infrastructure teams to jointly develop an environment management strategy and ensure that appropriate processes are in place to keep all environments in sync with each other
- Actively monitor application usage and growth and ensure appropriate scalability via software, workflow and infrastructure enhancements
- Collaborate with infrastructure and end user teams to develop data archive and purge strategies and implement them
- Identify system optimization and enhancements and collaborate with vendors and other IT analysts in order to design and implement effective solutions
- Identify trends and detect/anticipate problems early and act as a third level of support while mentoring and training junior staff members
- Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records
- Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences
- Review system configuration and design options in order to make appropriate recommendations for system maintenance requests
- Ensure smooth turnover of projects both at the initiation as well as the conclusion to Operations, Support Service, and Clients
- Create and administer support event feedback mechanisms. Analyze results, make recommendations for support improvements, and integrate changes into the Help Desk function to improve first call resolution of issues
- Participate actively in cross-functional teams established for advancing clinical delivery and quality outcomes through effective and efficient use of clinical software
Education Qualifications
- Bachelor’s degree in Finance, Computer Science, Business Management, or other related field/discipline from an accredited college or university or equivalent combination of education/work experience
Experience Qualifications
- 5 plus years of supporting process flow, configuration design and integration of complex Human Capital Management (HCM) systems i.e. Workday, Lawson, API preferably in a complex healthcare organization
- Experience with Workday HCM software, Lawson, ADP, API software applications strongly preferred.
- MUST have experience with Workday Finance and/or Workday Supply Chain Module
- Experience working in healthcare industry
Subsidized Health Benefits
Vacation/PTO Days
401k
