Job description
Mixlab, the fast-growing veterinary compounding pharmacy, is hiring a Care Pharmacist who is customer focused and passionate about providing personalized care for pets and pet-owners. Taking care of customers and veterinarians is our #1 priority so we are seeking individuals with a positive, can-do attitude, and an ability to #MakeItHappen for our furry (and scaly!) friends no matter what.
Our Care Pharmacist must be detail oriented, thorough, and obsessed with creating the best possible experience for our customers. You will be an integral part in helping us to ensure our pharmacy operations run smoothly, and to make Mixlab a 100% dependable resource for our customers and veterinarians alike.
This is a per-diem role at $57-62 per hour depending on individual qualifications, licensure, experience, and skillset.
Must be available to work on Monday, Tuesday, Friday, and/or Saturday (9-:530, or 8:30-5pm PDT), as needed. Must have flexibility to work in-person as needed.
CANDIDATES MUST BE LICENSED IN BOTH CA AND IN ONE OF THE FOLLOWING STATES: NY, TX, OR FL TO BE CONSIDERED FOR THIS ROLE.
Primary Responsibilities:
- Professionally communicate with veterinarians and clients to get their furry family members their prescriptions in a timely manner:
- Handle phone calls, emails, and text messages from veterinarians and vet practice staff to answer questions, take information for new prescriptions, or provide status updates on orders
- Take prescriptions over the phone or by electronic means and enter orders into our proprietary workflow system
- Call vet practices when additional information or authorization is needed, or to relay client questions or concerns
- Counsel clients on different medications, needs, usages, and instructions
- Monitor our CRM and respond to prescriber and client requests.
- Delight our customers and build their loyalty through excellent customer service and a friendly, positive attitude:
- Quickly and efficiently handle communication with customers by responding to phone calls, text messages, or emails to answer questions, solve problems, and ensure that all of our customers’ needs are met
- Call customers when additional information is needed regarding their medication
- Inform customers of Mixlab’s values, policies and procedures, and occasionally “sell” Mixlab to new customers who are considering switching
- Follow Mixlab company workflow and processes to ensure smooth daily operations:
- Work closely with the lab and logistics teams to ensure orders are accurately scheduled and delivered to clients on time
- Communicate with other Mixlab pharmacists, technicians, and couriers to ensure that we always deliver on our promises to clients
- Use multiple online systems and platforms to find information, troubleshoot and solve problems, create and process orders, track deliveries, etc.
- Create prescriptions and online orders responsibly and correctly with extreme attention to detail
- Process payment information and schedule deliveries based on Mixlab’s delivery schedule and customer preference
- Work together with team members to ensure all orders are placed and all needs are met on a daily basis.
About You:
- You are a licensed certified pharmacist in CA AND in one of the following states: NY, FL, or TX, in good standing with all State Boards of Pharmacy
- You have formal training in non-sterile compounding or equivalent experience, with preference given to veterinary compounding experience
- Your attention to detail is impeccable, and you have incredibly high standards for accuracy and quality
- You are collaborative and have a desire to work in a team-oriented, fast-paced, startup environment
- You solve problems and make decisions under pressure while remaining calm, supportive, and understanding to clients.
- You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure
- You have the ability to empathize during difficult conversations and prioritize pet parents needs
- You have excellent communication skills - both written & verbal
- You have the ability to learn and adapt to changing software and platforms
- You have flexibility to work nights, weekends, and holidays
- MUST LOVE PETS and their people!
What We Offer:
- Accrued sick time
- Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases
- 401k with $300/year match
$57 - $62 an hour
About Mixlab:
Mixlab launched in the fall of 2017 to make the pet pharmacy experience delightful for veterinarians and pet parents. In just a few years, we’ve established trusted partnerships (and friendships!) with veterinarians and pet parents across the country. We focus on quality and delivering the best customer experience - check out our Instagram and 5 star reviews across Google, Yelp, and Facebook! We are rapidly growing the team so that we can give all pets the personalized care they deserve.
Mixlab is the first modern pet pharmacy that focuses on creating high-quality, custom medications and delightful experiences for pets, their parents and veterinarians. By putting service at the heart of everything we do, we’re able to provide the best personalized care for our furry friends, as well as those who care for them. Mixlab is proud to be a PCAB-accredited compounding pet pharmacy. Check us out on Instagram or see our 5 star reviews on Google, Yelp and Facebook!
We are committed to a workplace that thrives on inclusion, diversity, equity, and access (IDEA). As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Mixlab is also committed to hiring practices that support access, equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation for your application or interview, please contact the Mixlab Talent Acquisition team at [email protected] or call 929-207-2659.
Pay ranges at Mixlab are based on competitive market data for our industry and company size. In addition to base pay, our total compensation package for full-time employees includes benefits and equity. We determine individual pay based on qualifications for the role, experience level, and skillset, and we expect offers made to candidates to fall throughout the range advertised.
