Job description
Reporting to the NetSuite Consulting Practice Director, the Team Leader is a technical solution expert contributing to customer projects, as well as managing the practice and the people in his/her area of expertise.
What we value from our Team Leader, NetSuite Consultant:
- University degree in software engineering, information technology, business or a relevant discipline
- Knowledge of NetSuite
- Experienced in all phases of a project: analysis, design, development, conversion, installation, training, support (2+ years)
- Mastery of the tools, processes and best-practices related to the discipline
- Strong leadership skills
- Ability to coach and mentor team members in the art of consulting
- Excellent communication skills in English and French*
- Knowledge of business processes
- Management experience in a matrix-based organization is an asset
What’s a regular day for our Team Leader, NetSuite Consultant?
People Management (15%)
- Act as a mentor by providing coaching and support to team members
- Assist employees in the definition and progress of their career path
- Conduct interviews for new team members joining the organization
- Define quarterly and yearly employee objectives
- Ensure employees well being
- Evaluate employees by following the Performance Management process
- Inspire and motivate their team and co-workers
- Provide technical training and oversee overall training program
- Resolve employee conflicts quickly and efficiently
Operation Management (15%)
- Assist supervisor in identifying appropriate resources to be assigned on projects
- Assist his/her supervisor in optimizing the overall profitability
- Optimize outcome of non-billable time of their team through effective training, continuous improvement or sale support
- Support sales by evaluating projects, estimating work, providing technical content for RFP response and proposal, attending customer calls and visits to gather requirements and to perform technical presentation
Practice Management (10%)
- Continuously look out for new technology that can or should be implemented
- Identify, define, implement and promote best-practices, in collaboration with other Team Leaders and the Continuous Improvement Agency (CIA)
Project Contribution (60%)
- Act as technical reference in his/her field during project problems resolution and escalation
- Assist project managers with projects and technical resources requiring special attention
- Contribute to customer project by performing requirements gathering and analysis, gap identification, solution architecture and design, development, configuration, validation, quality control, documentation and training
- Respond to customer calls and provides immediate assistance for urgent requests
What are the perks of being a GURU?
- Be part of a team of fun, determined and professional people, with an interest in business and technology
- Great company culture focused on people : check out a Day in the Life at GURUS here !
- Work / Life Balance is embedded in our core values - eligible employees are entitled to overtime payment at 1.5X!
- Competitive starting vacation
- 40 hours of personal days
- Group insurance (health & dental)
- Dialogue - medical online app
- Flexible schedule and hybrid work
- 50% compensation for OPUS/AMT card
- Continuing education - paid certifications related to your role
- Internet and cellphone allocation
\* This position requires proficiency in a language other than French due to the fact that 75% of our clients operate in English
