Job description
Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.
Now is the perfect time to join Openly. Here’s why:
- Established success, rapid expansion. Openly thrives in 24 states, powered by thousands of satisfied independent agents and policyholders, and continues to expand its reach across the country.
- Strategic growth backed by leaders in innovation. Openly is supported by some of the world’s leading investors, including Google’s “Gradient” AI-focused fund, Allianz X, Eden Global Partners, Advance Venture Partners, Obvious Ventures, Clocktower Technology Ventures, and Point Judith Capital.
- Help shape Openly’s future. With a strong foundation, Openly offers unparalleled opportunities to directly influence our trajectory and make a significant impact as we continue to scale and revolutionize the insurance industry.
If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.
Position Overview: Openly is seeking a visionary Claims Director to design, implement, and lead our new Auto Casualty Claims Team. Your mission will be to redefine the handling of complex casualty claims, pushing the boundaries of efficiency, fairness, and policyholder satisfaction within the industry. This pivotal role reports directly to the VP of Claims.
Strategic Responsibility: You will be accountable for optimizing the entire Auto Casualty claims handling process. This involves the strategic integration of specialized vendors, leveraging advanced technology, developing innovative and legally sound process flows, ensuring unwavering regulatory compliance, and establishing a top-tier internal desk adjustment team expert in bodily injury. You will be responsible for building this critical claims process infrastructure from its very inception.
Core Responsibilities:
- Partner strategically with the Claims Director, Auto Physical Damage on cross-functional initiatives and shared vendor relationships to optimize overall claims operations.
- Designing the foundational structure and processes for all Auto and/or Casualty claims.
- Contributing to the development of the operational strategy and vision for the Openly Claims organization.
- Managing claim outcomes to meet operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance.
- Collaborating with Vendor Management and Technology Teams to evaluate and select vendor partners.
- Establishing and implementing segmentation rules for claim routing to optimize the use of technology, personnel, and vendors.
- Partnering with the Data Strategy team to design key operational metrics and automated reporting for enhanced transparency and data-driven decision-making.
- Providing policy and claims feedback in collaboration with the Insurance Product team.
- Representing Openly at claims industry events and forums.
- Cultivate a strong culture of teamwork and shared accountability within the Casualty claims team and across the broader organization, championing effective communication and problem-solving with all internal and external partners.
- Maintaining a comprehensive understanding of industry trends, regulatory changes, and technological advancements.
Qualifications:
- Minimum of 10 years of progressive leadership experience in property & casualty insurance claims roles, with a proven ascent in responsibility.
- At least 4 years of experience leading and optimizing Auto Casualty claims teams, with a demonstrated track record of achieving strong operational results.
- Strong technical knowledge and demonstrated expertise in managing Complex Bodily Injury claims, including advanced claim handling strategies, negotiation tactics, and litigation management.
- Proven ability to design, staff, and lead high-performing claims teams.
- Demonstrated passion for leadership, coaching, and talent development.
- Proven track record of strategic planning and budget management.
- Excellent interpersonal and project management skills, with the ability to communicate and collaborate effectively across all organizational levels.
- Strong analytical and problem-solving abilities.
- Comfortable operating in ambiguous environments and addressing complex business challenges.
- Results-oriented with strong decision-making capabilities.
Compensation & Benefits:
The target salary range represents the budgeted salary range for this position. Actual compensation for this position will be determined based on the successful candidate’s experience and skills. We are committed to providing a compensation package that not only reflects the responsibilities and requirements of the role, but also the unique expertise that the chosen candidate will bring to our team.
Target Salary Range
$154,800—$183,825 USD
The full salary range shows the min to max salary range for this position. Actual compensation will be commensurate with experience and qualifications and determined based on various factors including the candidate’s qualifications, skills, and experience.
Full Salary Range
$145,125—$241,875 USD
Benefits & Perks
- Remote-First Culture - We supported #remotelife long before it was a given. We’ll keep promoting it.
- Competitive Salary & Equity
- Comprehensive Medical, Dental, and Vision Plan Offerings
- Life and disability coverage including voluntary options
- Competitive PTO - 20 days and 11 paid holidays (including floating holidays) per year under the Company’s vacation and holiday policies.
- Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
(Birthing parents may be eligible for additional leave through STD)
- 401K Company Contribution - Openly contributes 3% of the employee’s gross income, even if the employee does not contribute.
- Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
- Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity.
- Be Well Program - Employees receive $50 per month to use towards your overall well-being
- Paid Volunteer Service Hours
- Referral Program and Reward
Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time.
U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.
Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.
We strive to provide an exceptional applicant and candidate journey when you engage with us. In an effort to respond to applicants in a timely manner, we leverage AI to organize applications and resumes based on required and applicable skills and experience. To allow our applicants to drive their initial interview experience with us, we may leverage an AI-supported scheduling tool so you can choose when to meet with our team. While AI assists with efficiency, all hiring decisions are made by our team members. Rest assured, your data is protected according to privacy laws and company policies. Contact our recruitment team with any questions about our AI-assisted hiring process.
