Summary
Join our growing team as a Client Experience Manager and impact the future of Pattern by communicating insights that will drive client adoption and success.
Requirements
- 3+ years experience in client, management, consultancy, reporting and analytics
- Prior experience in designing and implementing strategies related to business process improvement, automation, and/or document processing
- Self-starter able to take on tasks with minimal oversight and guidance
- Love of learning and an aptitude for absorbing and synthesizing technically complex information
- Proven ability to work with top executives / management on critical issues
- Excellent communication and presentation skills
- Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
- Ideal candidates will be able to show samples of work for professional, educational, or personal projects
Responsibilities
- Drive high-touch, high-impact relations with managing partners and staff at law firms to communicate data-driven insights and recommendations and to reinforce Pattern’s ROI
- Drive product adoption and client loyalty by providing support and direction via Pattern’s product analytics and support tools
- Analyze business processes and client data to quantity client health and to stay ahead of client challenges
- Research and develop new algorithms based on scientific/medical criteria for current and future litigations
- Through experimentation and sampling, edit algorithms and identify opportunities to improve model performance. Make recommendations to the internal team on risks and potential solutions
- In collaboration with our team, define ways to improve the process to create litigation algorithms
