Summary
Rotunda Software is seeking a service-oriented individual to join their team as a Client Service Specialist. The role involves customizing software for churches and nonprofits, providing technical and customer service support, and building long-term relationships with clients. This is a fully remote position open to candidates living in the continental United States.
Requirements
- A service-focused mentality and approach
- A love for talking to people and building relationships
- Demonstrated patience, and a passion for teaching people new skills
- The ability to problem solve and learn new technology easily
- Excellent verbal and written communication skills
- A desire to exceed expectations and grow professionally
- A quiet workspace for phone calls and meetings
Responsibilities
- Customizing the software setup to meet clients' needs
- Providing technical and customer service support via phone, email, and Zendesk
- Building long-term relationships with churches and nonprofits
- Fortifying relationships with existing clients, offering guidance and support
- Utilizing Zendesk to track all work and communication
- Beta testing new features and product releases
- Contributing throughout the company, with a focus on front-line support
Benefits
- Supporting a meaningful product that people love
- A service-focused, positive culture built around mutual respect and personal growth
- $40K - $55K USD base salary
- Stability. Rotunda has been self-funded and profitable for over 15 years
- Annual retreats. Past destinations include Mexico, Costa Rica, and Nicaragua
- 401(k) Profit Sharing Plan
- Health insurance reimbursement
- 4 weeks of annual paid time off (vacation and sick leave)
- Paid parental leave
- Paid sabbatical program
