Client Services Director

at Nucleus
  • $145k-$177k
  • Remote - United States

Remote

Customer Service

Director

Job description

About Nucleus Global

Nucleus Global is a global leader in the medical communications space with locations across Europe, US, and APAC and a portfolio of 90-plus clients. It forms part of the Inizio Medical group, which includes Ashfield MedComms, ApotheCom, and MEDiSTRAVA. Its unique position as part of this international network, which includes three of the world’s top medical communications companies, gives it a key advantage over its commercial competitors in terms of the scale of its reach and depth of its expertise.

About the role

We currently have exciting opportunities for an experienced account leader to join the group in the role of As Client Services Director, you will provide strategic consultation to the client(s) and assist in the active pursuit of new business opportunities with existing or new clients to deliver revenue growth. You will also identify and help to develop strategic relationships with partners or potential customers. You will be responsible for multiple lines of business, client relationships and developing, maintaining and managing the relationship between the client and client services staff.

As a Client Services Director you will report into a VP of Client Services. This role is remote or hybrid but does have expectations for monthly client visits in the Yardley, PA and Connecticut areas.

About you:

To succeed, you must have a Bachelor’s degree, preferably in life sciences. You will also have a wealth of account-handling experience within an agency/pharmaceutical environment. The successful candidate will have previous experience successfully managing large scale projects and staff. Other required skills include strong project management and organization, excellent written and verbal communication and the ability to maintain strong client relationships.

Benefits:

  • Health coverage
  • 401(K) matching
  • PTO

In addition to a great benefits package, we are happy to talk flexible working. We are also known for our friendly and informal working environment with Friday socials across our offices, regular wellbeing weeks, and Town Hall events. We offer excellent opportunities for career and personal development, including opportunities to transfer your skills to our other offices around the world.

Our Pledge

At Nucleus Global, we are committed to encouraging a culture of diversity, inclusion and belonging where everyone can bring each facet of themselves to work each day. We believe that strength in diversity and inclusivity is a driver of our success.

Nucleus Global is not accepting unsolicited résumés from search firms for this employment opportunity. Regardless of past practice, all résumés submitted by search firms to any employee of Nucleus Global and its affiliated companies by email, the Internet or in any form — without a current signed fee agreement for that position (as authorised by the Recruitment Manager) — will be deemed the sole property of Nucleus Global, and no fee will be paid in the event you are hired as a result of the referral or through other means.

Nucleus Global is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services.

The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation

$145,000—$177,000 USD

Don’t meet every job requirement? That’s okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role, but your experience doesn’t perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

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