Job description
Description
Work Location: Remote from Vietnam or Philippines
Engagement Model: Temporary Full-Time Employment (2 years) with possibility of extension
Estimated Start Date: September 15, 2025
DataForce by TransPerfect is looking for a Community Engagement Manager with proven experience in communication and working in a multinational/ multicultural virtual working environment.
Role Summary
The Community Manager promotes the established engagement communication strategies to the DataForce Community and acts as a stakeholder for both the Community member experience and DataForce business needs related to Community satisfaction, consolidation, and growth. The Community Manager works with cross-function teams to ensure that only the approved, most up-to-date procedures are followed when communicating with contributors.
Role Responsibilities
• Promote relevant and adaptable strategies to lead, coordinate, and monitor the communication with Community members
• Liaise with Technology Development, Delivery, and Marketing departments as Community stakeholder to provide requirements and follow-up on deliveries
• Set and continually manage Community members expectations, while actively working to improve the Community experience
• Follow sourcing strategy to reach project’s targets based on past data and research
• Perform root cause analysis for community escalations and proposing corrective actions
• Prepare material for presentations regarding Community insights for internal and external customers
• Implement strategies for building and maintaining a large, engaged community
• Closely collaborate with cross-functional teams to identify and manage goals
• Participate in the onboarding process for newcomers and act as a point of contact for all Community Engagement processes
• Identify and tracking relevant Community KPIs
• Plan and organize Community satisfaction surveys, converting results into actionable insights
• Review Delivery communication KPIs and workflows, making adjustments as necessary
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
Requirements
Role Requirements – Knowledge, Skills and Abilities
• Exceptional communication skills with the ability to communicate important project updates both verbally and in writing
• High-level interpersonal and relationship building skills with ability to interact with stakeholders from all levels of the organization
• Ability to work effectively under pressure to meet tight deadlines and ambitious goals
• Demonstrated analytical, critical-thinking, problem-solving and decision-making skills – ability to analyze a situation and plan and implement a solution
• Excellent coordination and resource planning
• Proficiency and experience with online platform development stages, collecting requirements, and testing
• Ability to work independently
• Proactive, and able to flag possible risks in the completion of the assignments, and identify solutions
• Established competency in the use of business applications and collaboration tools, including but not limited to the Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint,
Teams) and Google Workspace suite of products
Role Requirements – Qualification and/or Experience
• Minimum Bachelor’s Degree or its equivalent
• Minimum 7 years of prior experience in Vendor Management/Sourcing/Crowdsourcing/Talent Acquisition/ATSs development for communities
• Experience working in a multinational/multicultural virtual working environment
• Experience in working in a cross-functional/matrix organization
• Demonstrated business English language proficiency
Preferred Role Requirements
• Strong experience in Customer Service focused positions
• Fluency in a language other than English
Who we are DataForce is a worldwide data collection and labeling platform that combines technology with a diverse network of more than one million data contributors, scientists, and engineers. DataForce offers companies in technology, automotive, life sciences, and other industries secure and reliable AI services for exceptional structured data and customer experiences.
DataForce is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business with offices in more than 100 cities worldwide.
For more information about us, please visit our website: https://www.transperfect.com/dataforce
