Job description
Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
About NEO Home Loans
NEO Home Loans, a community-based retail division of Better, is dedicated to redefining the homeownership experience with trust, innovation, and exceptional service. Our mission is to unlock people’s full financial potential by providing clarity, transparency, and consistency throughout the loan process. We make lending approachable, guiding individuals toward decisions that serve their best interests. Powered by a team of passionate and hardworking professionals, we foster a culture of collaboration, innovation, and personal growth. Join us and be part of a dynamic company committed to excellence.
Essential Responsibilities and Duties:
- Manage the pipeline of condominium project approvals in partnership with a NEO Home Loans production branch and builder/developer partner(s).
- Conduct regular meetings with internal sales branches, builder/developer partner(s), NEO’s internal condo project approval department, and external vendors including CondoTek.
- Oversee documentation and progress for conventional, FHA, and VA condo project approvals.
- Maintain a high level of organization and proactive tracking to ensure timely project approvals aligned with loan closings.
- Support builder/developer partners with document preparation and ongoing project tracking, including future project phases.
- Act as a liaison between the NEO branch, builder/developer, and condo project approval underwriters.
- Regularly attend and contribute to pipeline review meetings with both branches and builder/developer partners to assess and advance project approval needs.
- Collaborate with CondoTek to facilitate document collection and manage the process of obtaining FHA, VA, and Fannie Mae PERS approvals.
- Assist in answering underwriting scenario questions related to condo project approval requirements.
Non-Essential Job Duties and Responsibilities:
- Adopts NEO’s values in work behavior, decision making, contributions, and interpersonal interactions.
- Promotes interdepartmental communication and culture.
- Supports internal and external families by providing top-tier service and responsiveness.
Qualifications and Skills:
- Loan Processor experience and background required.
- Strong understanding of condo project review documentation and approval requirements, especially for new construction.
- Proficient in managing project approval pipelines, document coordination, and stakeholder communication.
- Experience working with vendors (e.g., CondoTek) and navigating Fannie Mae, FHA, and VA condo approval processes.
- Ability to multitask and maintain attention to detail in a fast-paced environment.
- Self-motivated, resourceful, and able to adapt to evolving business needs.
- Effective communicator with excellent organizational skills.
- Proficient with Microsoft Office and mortgage/loan software platforms.
Company Benefits
Our total rewards package consists of an hourly wage and a curated benefits plan. We are thrilled to offer all our full-time employees the following benefit offerings:
- Benefits eligibility effective DAY ONE
- *$0 medical plan premium offering coverage nationwidepaired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)
- Flexible PTO
- Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
- Personalized care for every fertility and family care journey for our employees and their partner!
- Dependent care benefits (i.e. childcare and/or elder care costs) and commuter benefits both include a company match!
- Discount programs and perks including pet Insurance!
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
