Job description
Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
About NEO Home Loans
NEO Home Loans, a community-based retail division of Better, is dedicated to redefining the homeownership experience with trust, innovation, and exceptional service. Our mission is to unlock people’s full financial potential by providing clarity, transparency, and consistency throughout the loan process. We make lending approachable, guiding individuals toward decisions that serve their best interests. Powered by a team of passionate and hardworking professionals, we foster a culture of collaboration, innovation, and personal growth. Join us and be part of a dynamic company committed to excellence.
Essential Job Duties and Responsibilities
- Partner with mortgage advisors and operations team to facilitate seamless communication and efficient workflow throughout the mortgage application process
- Collaborate with loan officers, processors, and underwriters to facilitate seamless communication and efficient workflow throughout the mortgage production process
- Ensure timely and accurate completion of tasks to meet production goals and deadlines
- Serve as a liaison between clients and the production team, addressing inquiries, providing updates, and ensuring a positive client experience
- Assist in gathering necessary documentation and information from clients to support loan applications
- Conduct regular reviews of loan files to ensure accuracy, completeness, and compliance with regulatory requirements and company standards
- Collaborate with the production team to address any identified issues promptly
- Collaborate with management to implement strategies to enhance production efficiency
- Participate in co-creation of strategies to enhance production efficiency
Non-Essential Job Duties and Responsibilities
- Adopts NEOs values in work behavior, decision making, contributions and interpersonal interactions
- Promotes interdepartmental communication and culture
- Lead, develop and motivate the team across all locations and operational functions
- Continued focus to ensure all families (Internal and External) are receiving the best possible service
Qualifications and Skills
- Must be fluent in Spanish
- Strong attention to detail, organizational and communication skills
- Strong analytical, judgement and managerial skills
- Excellent verbal and written communication
- Demonstrated ability to adapt to a rapidly changing federal and state regulatory environment
- Ability to prioritize and meet deadlines
- Strong interpersonal and teamwork skills and ability to influence through collaboration
- Self-motivated, with a high level of personal energy and commitment
- Minimum requirement includes a high school diploma or equivalent; additional coursework in finance or a related field is advantageous
Company Benefits
Our total rewards package consists of an hourly wage and a curated benefits plan. We are thrilled to offer all our full-time employees the following benefit offerings:
- Benefits eligibility effective DAY ONE
- *$0 medical plan premium offering coverage nationwidepaired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)
- Flexible PTO
- Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
- Personalized care for every fertility and family care journey for our employees and their partner!
- Dependent care benefits (i.e. childcare and/or elder care costs) and commuter benefits both include a company match!
- Discount programs and perks including pet Insurance!
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
