Job description
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
We’re excited to share that Yext has recently joined forces with Hearsay Systems, forming a unified organization that is stronger than ever. This strategic acquisition enhances our ability to deliver world-class solutions by combining industry-leading digital presence management with compliant engagement solutions across social media, text, and voice. As we begin this exciting new chapter together, we’re looking for passionate, driven individuals to help us integrate and continue to innovate in our shared mission.
This role will be part of the Hearsay team, now an integral part of Yext.
We’re looking for a Customer Advocate — a relationship-driven communicator who’s excited to support existing users and help them succeed with our intuitive marketing tools. This is not a sales role; it’s about engagement, education, and creating standout experiences that keep customers coming back.
As a Customer Advocate, you’ll help shape how users interact with our platform, drive product adoption, and build long-term relationships rooted in trust and support. Our team genuinely enjoys making our customers successful, and we’re looking for creative, resourceful teammates who feel the same.
If you’re excited to make an impact by connecting brands and customers — and energized by delivering real value every day — we’d love for you to apply and help us define the future of digital brand presence.
What You’ll Do
- Own and manage a portfolio of customers, ensuring they get the most value from our products throughout the entire journey — from onboarding to ongoing support.
- Educate customers on product features and functionality to boost engagement and drive results.
- Proactively identify and address questions or roadblocks before they escalate into issues.
- Serve as a trusted advisor, helping customers recognize and unlock the full potential of our tools.
- Collaborate with teammates to share what’s working and continuously improve our approach.
- Work closely with internal teams — such as Product, Engineering, and Marketing — to share customer feedback and drive product enhancements and innovation.
- Represent the voice of the customer internally while becoming an expert on how they use our platform.
What You Have
- 1–2 years of experience in customer support, customer success, or a client-facing role
- Strong communication skills in both spoken and written English
- Proven ability to build relationships; customers trust you and value your input
- Proactive and action-oriented — you’re not afraid to pick up the phone, ask questions, and take initiative, even when mistakes happen along the way
- Collaborative and positive with a “can-do” attitude, capable of working independently when needed
- Creative and resourceful mindset with the ability to tackle challenges and find innovative solutions
- Familiarity with social media, texting, or other communication platforms
- Availability to work between 9:00 PM–9:00 AM Manila Time
#LI-Remote
Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
