Job description
Description
This application will close on May 18, 2025. We’re hiring 2-4 Customer Service Specialists to start training asynchronously on May 28, 2025 and training live on June 2, 2025. To ensure we have time to receive and process your application ahead of the start date, please apply right away if you’re interested!
Location: 100% remote within the U.S. (any U.S. time zone)
Classification: Full-time, 40 hours a week
Pay Range: $17.48 to $24.53 per hour
Customer Service Specialist at Miaplaza
At Miaplaza, we’re revolutionizing homeschool education, and our Customer Service Specialists are at the heart of this mission. We’re not your typical customer service department – our product experts create exceptional experiences across phone, live chat, email, and social media channels.
As a Customer Service Specialist, you’ll join our high-volume support team, handling over 10,000 weekly chat interactions during peak seasons. You’ll be a trusted guide for parents navigating essential decisions about their children’s education, providing expert advice and solutions that build confidence and trust.
Key Responsibilities
Deliver exceptional support across multiple channels (phone, email, chat, and social media)
Resolve customer issues with empathy and efficiency while maintaining high-quality standards
Personalize communication to make every customer feel valued and understood
Analyze customer needs and recommend appropriate solutions
Maintain detailed interaction records and collect valuable customer feedback
Collaborate with team members to manage high-volume customer service (10,000+ weekly interactions) while ensuring seamless experiences
Transform challenging customer situations into positive outcomes
What We’re Looking For
Synthesizes complex information and explains it clearly
Naturally builds rapport and asks thoughtful questions
Dedicated to exceeding customer satisfaction expectations
Resilient and positive in challenging situations
Excellent written and verbal communication skills
Balances efficiency with personalized service
Strong problem-solving abilities and sound judgment
Exceptional attention to detail
Outstanding interpersonal and communication skills
Quickly and empathetically engages with customers in fast-paced environments
Embraces a growth mindset and values constructive feedback
Proven ability to work independently, manage schedules, and meet deadlines
Experience in a live chat or customer support environment (bonus points, but not required!)
Requirements
Requirements
At least 2 years of full-time experience in a customer-facing role
Access to a computer/laptop with a working web camera, microphone, and a reliable high-speed internet connection
Typing speed: 55 words per minute
Strong proficiency with technology and aptitude to learn new technologies and processes quickly
The Schedule
Customer Service Specialists work 8-hour shifts, 5 days a week.
Miaplaza’s customer service operates 7 days a week from 7:00 am to 11:00 pm ET (4:00 am to 8:00 pm PT). Candidates from any U.S. time zone are welcome to apply.
Candidates must be available for two or more weekend shifts per month. Weekend shifts include shifts on either Saturday or Sunday.
Holiday will be worked based on availability and preference, or rotation as needed.
The available shifts include:
Mid Shift: 8:45 am to 5:15 pm ET / 5:45 am to 2:15 pm PT
Evening Shift: 2:45 pm to 11:15 pm ET / 11:45 am to 8:15 pm PT
Compensation, Benefits & Perks
The expected starting pay range is $17.48 to $24.53/hour. Miaplaza’s compensation philosophy ensures equity and competitiveness while taking into account the regional differences in living and labor costs. Specific rates will be provided during the hiring process and are aligned with market data as well as internal equity.
Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more.
All employees are eligible for a 401(k) retirement plan with employer match.
Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.
We invite your family and friends to join our journey! All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children.
➡️ Learn more by visiting our careers page!
Why is this position open?
We’re expanding! As we grow and enhance our educational content offerings, multiple positions are open across departments. 🚀
Interested?
Join us in making a difference in homeschool education while building meaningful connections with families nationwide. At Miaplaza, every interaction is an opportunity to create a “wow” moment and help shape the future of education.
➡️ Check out a day in the life of a Miaplaza Customer Service Specialist!
➡️ You can hear our CEO, Johannes Ziegler, discuss our company’s values and future here!
About Miaplaza
Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform where all students can be successful! Our K-8 platforms include Miacademy, Always Icecream, and Clever Dragons, and our 9-12 options include MiaPrep and MiaPrep Online High School. Our student base is rapidly growing, and we’re hiring for multiple positions across several departments! Our expansion stems from our commitment to providing exceptional educational content and our pursuit of new opportunities. 🚀
Principals only, no recruitment agencies.
