Summary
Join us on our exciting journey at Dataroid, the award-winning digital analytics and customer engagement platform! We are looking for an energetic, ambitious and high-performing Customer Success Manager to build relationships, understand customer trends, hit annual targets and lead our big data analytics and customer engagement platform in the right direction.
Requirements
- 3 to 6 years’ of experience in a Technical and/or Business Support function (B2B) dealing with data analysis
- Desire to work in a dynamic and fast-moving startup environment
- Ability to work independently and in a team
- Experience working with, and managing, stakeholders and customers
- Team player, good interpersonal skills
- Knowledge of the analytics market and data infrastructure
- Act as internal support for our sales, marketing, and engineering teams
- Knowledge of Mobile Apps development environments, frameworks and tools, digital & performance marketing, web & app analytics is preferred
- Strong knowledge of technology, digital and innovation
- Excellent listening, negotiation, and presentation skills
- Strong leadership skills and ability to inspire
Responsibilities
- Take end-to-end ownership of technical issues encountered by customers, including initial troubleshooting, identification of root cause, and issue resolution and communication
- Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers
- Serve as single point of contact on customer priorities and ensure customer issues are resolved
- Develop and execute strategic plan to achieve and maximise sales targets and expand our customer base, as well as maintaining strong, long-lasting customer relationships with clients
- Work with product development teams on priorities and product backlog
- Create and lead customer support processes
- Provide product feedback and insights to the business and product teams
- Ensure 100% satisfaction among all customers
Benefits
- Private health insurance
- Company-supported pension plans
- Meal vouchers
- Commute assistance
- Remote work benefits
- Paid day off for your birthday
