NiCE

We were founded in 1986 as a software development company, and today we specialize in AI solutions for customer service automation.

Our AI platforms automate customer interactions, turning them into intelligent actions to help people and organizations resolve issues quickly. Our platforms are used in over 150 countries, connecting people, systems, and workflows to improve performance.

We offer solutions for areas like digital self-service, proactive customer outreach, contact center as a service (CCaaS), cloud services, customer experience management, multi-channel interaction recording, workforce optimization, and real-time authentication. We process over 15 billion interactions each year for various brands and hold 195 patents.

Our enterprise AI platform is designed to improve customer experience by providing a data foundation for AI-first features, such as AI agents. It offers cloud scalability and integrations tailored to specific industries.

Our purpose is to transform the world with AI that prioritizes people. Our AI platforms automate customer interactions into intelligent actions, driving innovation from the first contact to resolution.

We are committed to customer satisfaction, environmental sustainability, and good corporate citizenship. Our culture is built on respect and teamwork. We strive for excellence and encourage employees to do their best and achieve results.

We have over 10,000 employees globally, including scientists, engineers, and business leaders. We encourage creative thinking and reward excellence in a fast-paced environment. Employees are expected to stay current with technological and business advances, supporting both our market leadership and their professional growth.

Our culture emphasizes respect, teamwork, and a commitment to achieving goals. We maintain a direct and candid approach, offering 1:1 coaching and 360-degree feedback. Our NiCE-FLEX hybrid work model allows for two days in the office and three days of remote work each week, balancing collaboration and flexibility.

We are involved with local communities worldwide, participating in programs like the NiCE Code: Coda mentorship program to teach computer programming skills to young girls. Corporate social responsibility and giving back to the community are important to us.

We invest in ongoing professional development and R&D, offering opportunities for learning and growth within a global company that values innovation. We foster cross-region collaboration and proactive communication across our international offices. Our teams are committed to continuous improvement, developing expert knowledge, and maintaining high service levels. We focus on writing clean, reusable code, comprehensive operational support, and building market-specific expertise in areas like AI, automation, and CX technology. Our UX leadership ensures accessibility and internationalization across products.