Job description
Get to know us
Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 2,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stakes business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:
Ideals Virtual Data Room: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.
Ideals Board: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.
The role
Delivering exceptional customer experience is key at Ideals. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years.
To support the rapid global growth plans for Ideals VDR, we are seeking a results-driven Customer Success Sales Executive to join our Global team in Germany remotely. Your primary responsibility will be to re-engage with our past and inactive Advisory clients, whilst manage a portfolio of existing Advisory clients.
We are looking for someone with a growth mindset, strong sales, relationship building and negotiation skills, who can successfully coordinate outreach activities, close deals and nurture client relationships. This role offers the chance to be at the forefront of our specialist Advisory department, and is an ideal opportunity to fulfil a sales career within a hyper-growth environment.
What you will do
- Manage a portfolio of existing Advisory clients and encourage repeat business
- Presenting the product to customers-including demonstrations, onboarding and training
- Research and study new clients to identify their expected value from the product
- Engage with clients through their product journey and ensure appropriate experience to increase adoption and retention, including regular check-ins
- Proactively renew, find additional projects, and upgrade client subscriptions based on their current needs
- Monitor client activity in the VDR, anticipating potential issues, and promptly address them to maintain high client satisfaction
- Establish and nurture strong client relationships to enhance loyalty
- Participate in project activities to improve the Customer engagement process or introduce new Customer retention and expansion initiatives
What you bring
- Native-level German and full professional proficiency in English (C1)
- 3+ years of experience in a full sales cycle position
- Knowledge of the best sales techniques for professionally dealing with objections, negotiating, creating proposals, and successful deal closure
- Readiness and enthusiasm to take on additional tasks when necessary, along with a responsible and proactive work ethic
- Ability to learn fast and adapt based on feedback
- Proficiency in building fast rapport with a result-driven mindset
Nice to have
- Proven expertise in upselling and cross-selling
- Experience in a customer success-focused environment
- Previous work experience in the B2B SaaS tech industry
- Financial background, knowledge of key players and market trends
What we offer
We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.
For your best work
• Remote-first flexibility to shape your ideal workday
• Home workplace budget
• Co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools
For your growth
• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support of your passion as a speaker or writer
• Internal talent mobility opportunities
For your well-being
• Tailored Wellness Package to support your physical and mental health
• Urban Sports membership
• Funding for sports competitions
• 30 business days of paid time off per year
• Unlimited health-related time-off
Extra perks
• Team-building offline and online events
• Budget for local gatherings in global locations
• Generous internal referral program
Our culture
Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.
Commitment and Excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further. Our diversity and different perspectives are the foundation of our success. Collaboration and Trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Care drives us to create a positive work environment and make everyone feel valued. We also stand for Idealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.
Idealers work in a remote-first model, meaning we collaborate from anywhere – either home, cafe, co-working space, or one of our offices. Some roles may have specific location-based requirements, including in-office and client interactions. Despite being located across the globe, we stay connected through the latest tools and technologies, ensuring that everyone on our team feels surrounded by teammates and engaged with our common goals.
Ideals is an equal opportunity employer
Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.
