Job description
About Us:
Short Story is an award winning, technology-powered retailer dedicated to petite women 5’4” and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence. As a fast-growing startup, we’re revolutionizing retail with a data-driven learning system that leverages customer feedback to create exceptional, tailored products. We’ve been recognized by top publications like Forbes, Fortune and are backed by top institutional investors who share our vision of building the world’s next great consumer brand.
At Short Story, we celebrate petiteness, boldness, and modern womanhood. Our culture combines an insatiable hunger for data, an unwavering commitment to creating superior products, and a hustle startup mentality. We have a strong sense of urgency. Since 2019, we’ve cultivated a team of dedicated problem solvers and fashion enthusiasts. We’re excited for you to join us on this exhilarating journey.
Short Story is a brand that celebrates petiteness, boldness, and modern womanhood. Our culture is one that blends an obsession with data, passion for a truly better product, and a scrappy startup mentality. We’ve been recognized by Buzzfeed, WhoWhatWear, People, and rated the #1 Best Clothing Styling Service by USA Today. We’ve grown rapidly in the last 2.5 years and have big plans for growth in 2022.
We’re hiring several Customer Support Associates to join our CX team. Our ideal candidate is someone who is passionate about startups, ecommerce, consumer brands, and emerging technologies with a focus on doing the right thing for people, clients, and the world.
About the Role:
As part of the Client Experience team, you will ensure our clients have a smooth, delightful experience.
You will be responsible for:
- CX Operations: Responding to and managing client experience inquiries in our various channels
- Ad-Hoc Tasks: Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly
- Data Analytics: Track performance on a daily, weekly, and monthly basis by assisting with the collection of data and explaining the “why” of what happens
- User Interviews: Facilitate regular interviews with users to collect feedback and insights to better serve our audience
Qualifications:
- 2+ years of experience in customer service
- Fluent English
- Perfect writing
- Familiarity with Slack, Zendesk, Google Sheets
- Attention to detail
- Previous experience working in ecommerce or a tech startup is a plus
- Must be flexible and able to wear many hats
- Able to translate client experience into recommendations
Schedule and Location:
- 40 hours a week (may include some weekend and evening hours)
Job Type
- Full-time contract
