Job description
Join our dynamic and expanding team at Gambling.com Group (Nasdaq: GAMB) in the rapidly expanding online sports betting and gambling industry in the U.S. With a diverse portfolio of websites, including flagship website Gambling.com, alongside Bookies.com and Casinos.com, we provide consumers with expert analysis, independent reviews, and comprehensive resources to navigate legal online sports betting and gambling options.
With more than half of U.S. states now offering legal, regulated sports betting, with more expected to follow suit in 2024 and beyond, the North American market is poised to lead the global online gambling industry into the future. Bringing on RotoWire.com and BonusFinder.com, along with our media partnership with the McClatchy Company into the Group continues to solidify our presence in North America.
As the first and only publicly traded online gambling affiliate in the U.S., we have garnered numerous industry accolades, including Casino Affiliate of the Year at the SBC Awards 2023. With a growing U.S. headquarters in Charlotte, North Carolina, and Madison, Wisconsin we invite motivated individuals to join us to continue leading the future of online gambling in the United States.
This Customer Support Representative offers a great opportunity to anyone who loves fantasy sports and wants to break into the online gambling industry. This will be a part time position with the possibility to go full time over time.
Responsibilities
- Support in the day to day operation of customer service for the business
- Provide an excellent level of customer service, further improving the customer experience
- Take ownership and deal with customer queries in an effective, professional and compliant manner
- Investigating customer issues escalating these so they can be resolved as quickly as possible
- Collaborate with internal stakeholders and technical teams to provide solutions to issues that meet customer expectations
- Answer queries via email and phone in a timely manner
- Record all issues and queries using our internal CRM system
- Act as a support for additional side projects during slower seasons
Requirements
- MUST have knowledge of fantasy sports and sports betting including season-long and DFS (daily fantasy sports) for all sports
- Your own working computer
- Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience
- Team player attitude
- Strong computer skills
- An Interest in the online gambling space is desirable
- Flexibility - our customer service operating hours are from 9 am - 9 pm central time, and your shifts will always fall in between those hours, either starting at 9 or working until 9
