Summary
CXG, a global business with over 160 professionals across four continents, is seeking a Freelance CX Trainer for their Academy Team in Hong Kong. The candidate should have a strong retail background and at least 5 years of experience in service excellence, CX, and training fields.
Requirements
- Strong retail background and insight (luxury retail background is highly preferred)
- Minimum 5+ years’ experience in related to service excellence, CX and training field
Responsibilities
- Understand clients’ learning needs to deliver impactful training
- Liaise with the Project plan to determine training needs, objectives and schedule training sessions
- Support in designing effective training programs
- Animate training sessions in class and online (Retail programs, workshops, …) and create a vivid and dynamic environment
- Inspire participants through different methodologies (discussion, demonstration, game and story)
- Coach (on floor or online)
Preferred Qualifications
- Experienced in conducting learning activities with different interactive methods
- Excellent communication skills with proficient language skills in Cantonese & English. Mandarin is a plus
- Able to develop training material and activities is a plus
