Summary
The job posting is for a Freelance CX Trainer in Singapore, working for a global company called CXG. The role involves understanding client learning needs, designing effective training programs, delivering training sessions, and coaching participants. A strong luxury retail background, particularly in Jewelry and Watches, and at least 5 years' experience in service excellence, CX, and training are required.
Requirements
- Strong luxury retail background and insight (Jewelry and Watches is preferred)
- Minimum 5+ years’ experience in related to service excellence, CX and training field
- Experienced in classroom trainings & workshops, and on-field coaching of the topics of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline team
- Experienced in conducting learning activities with different interactive methods
- Excellent communication skills with proficient language skills in Mandarin & English
Responsibilities
- Understanding our clients’ learning needs to ensure you will deliver an impactful training to their teams
- Liaising with the Project Manager and team to determine training needs, objectives and schedule training sessions
- Supporting in designing effective training programs and contents
- Delivering training sessions in class and/or online (Retail programs, workshops, Coaching…) and creating vivid and dynamic environment to impact mindset change and equipping the participants with relevant skills and knowledge
- Inspiring participants through different methodologies (discussion, demonstration, game and story)
Preferred Qualifications
Able to develop training material and activities is a plus
