Job description
Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we’re going. It’s easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.
Who is Harrow?
Harrow (Nasdaq: HROW) is a leading North American ophthalmic-focused pharmaceutical company. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need. We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of!
Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:
- An expanding Posterior Portfolio including IHEEZO® and TRIESENCE®
- A broad Dry Eye Disease product line, led by VEVYE® and bolstered by well-known adjacent ocular surface disease products such as FLAREX® and TOBRADEX® ST
- A Specialty Anterior Segment product line, which includes various high-need and utility products such as ILEVRO®, NEVANAC®, and VERKAZIA®
Job Summary
Under the general guidance of the Senior Pharmacovigilance Specialist, the Pharmacovigilance Data Entry Associate provides frontline support for medical information and pharmacovigilance intake activities through the Medical Information and Communication Center (MICC). This role is responsible for receiving, documenting, and triaging inbound phone calls and emails related to medical inquiries, product quality complaints (PQC), and adverse event (AE) reports. Accuracy, discretion, and professionalism are essential in managing sensitive safety information and maintaining regulatory compliance.
Essential Responsibilities
•Receive and respond to inbound phone calls and emails concerning Harrow’s ophthalmic products.
•Document inquiries and reports accurately in the MICC system using standardized forms and workflows.
Perform basic triage and ensure cases are appropriately routed to designated PV staff.
•Follow scripted responses and communication protocols to ensure compliance and consistency.
•Support administrative PV tasks such as data entry, and record keeping.
•Engage in ongoing training regarding product knowledge and PV regulatory procedures.
•Perform any additional tasks assigned by the Supervisor.
Qualifications
•High school diploma or GED preferred; associate’s degree or relevant coursework is a plus.
•1–2 years of experience in customer service, or a call center environment is preferred.
•Strong verbal and written communication skills in English.
•Ability to manage confidential information with discretion.
•Proficiency in Microsoft Office is preferred; ability to learn PV systems (e.g., MICC).
•Detail-oriented, organized, and able to follow procedures accurately.
•Willingness to grow knowledge of pharmacovigilance principles and compliance expectations.
